EMEA Business Operations Analyst

Il y a 2 mois


Casablanca, Maroc Arrow Electronics Temps plein
Position:EMEA Business Operations Analyst

Job Description:

Principal Accountabilities
â Assist the team where necessary in finding and resolving, with guidance, discrepancies, if any, in the reports. 
â Perform quality monitors and audits to detect opportunity areas.
â Assist operations by tracking, documenting and reporting quality levels.
â Provide periodic feedback to representatives.
â Monitor recorded calls, chat and email cases.
â Attend and aid conducting monthly calibrations to evaluate and understand monitoring parameters and be aligned with the guidelines.
â Cross-functional support among teams within the organization.


Job Complexity

Professional: 
â Has no discretion to vary from established procedures.
â Has no related work experience or has work experience but requires formal training in theories/concepts in own function.
â Works under general supervision.
â Entry-level professional role.
 
Support: (Associate) 
â Has advanced specialized skills or is multi-skilled through job-related training and considerable on-the-job experience.
â Works independently; receives minimal guidance.
â Acts as an informal resource for colleagues.
â Identifies and resolves key issues and patterns from partial/conflicting data.
â Takes a broad perspective to problems and spots new, less obvious solutions.
â A senior level support role.


Experience / Education
Typically requires a 4-year degree and 1â2 years of experience or a 2-year degree and equivalent related experience.

Location:MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:Full time

Job Category:Business Support

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