Contact Center Associate

Job Summary

As a Call Center Representative, you will be responsible for providing exceptional customer service by addressing customer inquiries and resolving issues efficiently.

Key Responsibilities:

• Manage incoming calls in a timely manner while maintaining a positive attitude and active listening skills.
• Identify and resolve customer complaints by following established procedures and escalating complex issues as needed.
• Record and document interactions accurately in the CRM system for quality assurance and follow-up purposes.
• Maintain up-to-date knowledge of product offerings, policies, and procedures to provide accurate support to customers.
• Collaborate with team members and other departments to ensure seamless service delivery and achieve performance goals.

Requirements

• High school diploma or equivalent is required; a degree in a related field is preferred.
• Prior experience in a customer service or call center role is essential.
• Strong communication skills, both verbal and written, are crucial for success in this position.
• Ability to handle stressful situations and manage customer expectations effectively.
• Proficient in using computer systems and CRM software is necessary.
• Fluency in Arabic is a plus, but knowledge of English is highly valued.