Senior Dynamics 365 Functional Consultant Position

Our client's Microsoft Business Solutions team is a leader in software implementations for medium to large organisations, providing clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's M365, Azure, and Enterprise Resource Planning (ERP) software.

This role is key to our client's customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within a global firm.

• Confident in abilities and can demonstrate this in front of the client.
• Works independently as well as in a team environment.
• Acts with professional demeanour.
• Manages time and multiple tasks accordingly.
• Thinks clearly and calmly under pressure.
• Solves complex problems with creative solutions.
• Places emphasis on client satisfaction.
• Desires to constantly assess and incorporate new technologies and software into their skillset.
• Promotes the Values of the company.
• Good communication skills.
• A University graduate with relevant degree within a computing or business discipline.
• Microsoft Dynamics CRM Certifications are highly desirable.
• Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors.
• Minimum 12+ years hands-on proven functional experience in CRM configuration, standard workflows, dashboards, forms, views, and standard reports development.
• At least 5-6 end-to-end large-scale implementations with D365 CE (or lower versions).
• Proven experience designing applications using various modules of D365 CE like Sales, Marketing, Customer Service, & Field Service.
• Strong exposure to presales.
• Conducting interviews to hire talent.
• Mentoring juniors.
• Proven experience designing applications which use Power Platform.
• Strong understanding of Dynamics 365 Common Data Model and Common Data Model including customisations and development of Business Data Models for different solutions.
• Strong understanding of Microsoft Dynamics CRM Accelerators, industry templates, and add-ons.
• Ability to drive conversations around Digital Transformation journey of clients and laying roadmap to achieve successful outcomes.
• Proven track record of successful maintenance or implementation of a number of solutions within large client companies, preferably across a number of business verticals.
• Proven ability to develop a clear understanding of clients' needs and the ability to incorporate them into a solution.
• Experience of consultancy roles in software delivery.
• Experience in a delivery-oriented IT environment using waterfall, agile, and DevOps methodologies.
• Adept at Business Requirement Analysis.
• Ability to see the greater picture and suggest solutions both within and outside the current implementation.
• Project documentation experience especially for work packages to be implemented by offshore teams.
• Business process mapping, modelling, and documentation knowledge.

• Organise, manage, and document workshops, meetings, and requirements sessions with the client representatives, project stakeholders, and teams.
• Work with onsite engagement team & client team to gather requirements, determine expectations & finalise deliverables.
• Interface effectively with other members of the team and the Solution Architect to ensure that the CRM solution continues to meet client's requirements.
• Leading the solution on a work stream, making design decisions and creating solution documentation.
• Demonstrate excellent foundational consulting skills, including analytical knowhow, written & verbal communication & team participation.
• Deliver high-quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations.
• The creation of high-quality and sustainable client solutions and project documentation including support for testing activities.
• Deliver all consultancy and configuration work according to our project methodology, ensuring that all software applications are implemented successfully: on-time and on-budget.
• Contribute to activities as required including building demo and proof of concept solutions for various client presentations.
• Work on the creation of Dynamics 365 solutions and industry templates.
• Meet and exceed customer expectations of business knowledge, skills, and behaviour.
• Identify business/project/support risks and mitigate or communicate as necessary.
• Communicate progress updates to relevant parties both formally and informally.
• Support practice development activities such as defining and configuring industry-specific solutions.
• A portion of the role also requires supporting and doing people management, people development & career progression support, performance assessment and management.
• In all activities, ensure timely completion of internal processes and mandatory training.
• Work on own initiative and with minimal support if needed.
• Carry out additional duties as may occur from time to time as instructed and agreed by the management team.
• Always represent the client's Microsoft Business Solutions team in a professional and positive manner.
• Have awareness of product roadmap and the content of future releases of D365FO.
• Demonstrate awareness around upselling and company capabilities.
• The Employee is required to follow our client's Information Security Policies at all times.