IT Site Manager

Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility. What we need We are seeking a dynamic and experienced IT Site Manager to lead and oversee all aspects of local IT operations. This role will be responsible for endpoint infrastructure management, M&A infrastructure consolidation, comprehensive device management, and high-quality end-user support. The successful candidate will play a key role in Microsoft cloud and on-premises migrations, manage hybrid Active Directory environments, and ensure seamless onboarding and offboarding processes. Beyond technical expertise , this role emphasizes process improvement, knowledge sharing, and team development. The IT Site Manager will document service desk procedures, establish and report on key performance indicators (KPIs) and metrics, and create operational playbooks to drive consistency across IT support practices. They will also lead professional development initiatives including cross-utilization training to build a resilient, agile support team. What we do The IT Service Desk provides internal and onsite support for end users, ensuring timely resolution of technical issues related to systems, accounts, devices, software, and connectivity. It is responsible for managing endpoint protection, account provisioning, access requests, and maintaining the overall reliability and security of IT services across the organization. What you’ll do Operational IT Management Oversee local infrastructure including servers, networking, and endpoint devices. Manage device lifecycle, inventory, and procurement. Ensure infrastructure meets standards for performance, availability, and security. Endpoint & MDM Management: Oversee mobile device management (MDM) solutions and ensure the secure and efficient management of endpoints across sites. IT Security Implementation: Implement and maintain IT security best practices across devices and sites, ensuring compliance with organizational policies and standards. Service Desk Leadership Lead the onsite IT support team, serving as an escalation point for complex issues. Document all service desk processes and standard operating procedures. Establish and track KPIs and metrics to evaluate support performance and efficiency. Create and maintain support playbooks and internal knowledge base articles. Ensure consistent onboarding and offboarding procedures are followed for all employees. Microsoft & Cloud Systems Manage Microsoft 365 migrations and support environments including Entra ID, Teams, OneDrive, and SharePoint. Administer hybrid Active Directory environments, including GPOs, OU management, and identity provisioning. Support cloud security policies and compliance initiatives. Mergers & Acquisitions (M&A) Integration Lead IT infrastructure consolidation efforts during mergers and acquisitions. Collaborate with enterprise IT teams to evaluate, migrate, and sunset legacy systems. Ensure business continuity throughout integration phases. Manage the transition of licenses and contracts Team Development & Leadership Coach and mentor team members, providing regular feedback and support. Lead professional development efforts and implement cross-utilization training programs. Promote a culture of accountability, collaboration, and continuous improvement. Stakeholder Engagement Serve as the primary IT point of contact for the site and liaise with IT and business units. Ensure that local IT services align with enterprise IT strategies and business objectives . Provide regular updates and reports to IT leadership. What you’ll need Bachelor’s degree in information technology, Computer Science, or a related field. Minimum of 8 years of IT experience including hands-on support, systems administration, or infrastructure management. Minimum of 2 years of experience in a team leadership or IT management role . Strong knowledge of Microsoft 365, Windows 10/11, Intune/SCCM, JAMF, Kanji, and Active Directory. Experience managing end-user support functions and helpdesk operations. Demonstrated experience with documenting IT processes and creating support documentation. Experience with Microsoft Entra ID and hybrid identity management. Familiarity with ITSM tools such as ServiceNow, Jira, or similar platforms. Experience in M&A IT integrations and infrastructure consolidation projects. Certifications such as CompTIA Network, Microsoft 365 Certified, ITIL, or similar. Experience in environments with distributed or multi-site operations. Core Competencies Strong organizational and project management skills . Excellent interpersonal and communication skills. Ability to lead and motivate teams in a fast-paced environment. Analytical mindset with a focus on metrics, process improvement, and standardization. Proven ability to align IT service delivery with strategic business goals. O ur Environment Up to 10% of travel may be required . Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations. The employee is responsible for owning a credit card and managing expenses personally to be reimbursed bi-weekly . LI-Hybrid LI-JH2 About Symbotic Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com . We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.