Head of Field Technology Experience

The Opportunity As Head of Field Technology Experience for MassMutual’s Brand Product & Affiliated Distribution organization, you are a disruptor who is ready to drive the strategic vision for our advisor technology experience. Your experience in distribution roles is critical to guiding the continued success and growth of MassMutual as an industry-leading wealth manager and protection solutions provider. In this role, you will work collaboratively across the company to lead the creation of strategies and execution plans to ensure our distribution technology successfully enables our business strategy and creates enhanced experiences for MassMutual advisors and clients. You will lead the prioritization of our company’s field technology efforts to provide the most valuable for our advisors. The Team As part of Brand, Product and Affiliated Distribution, the Distribution Platforms, Readiness and Strategy team is responsible for driving strategy and execution related to technology experience, governance, reporting, readiness and change management to support MassMutual’s product, marketing and career distribution organizations. Within our organization, we place a premium on creating a diverse and inclusive team, aligning priorities with key markets and distribution channels, while nurturing partnerships with key stakeholders based in transparency and accountability. The Impact In this role, you will lead the creation and execution of a comprehensive MassMutual Field Advisors (MMFA) technology experience strategy and will streamline decision-making processes for managing and enhancing technology that MassMutual makes available to advisors and agencies. Your success is intricately tied to extensive partnership within the MassMutual enterprise, particularly our Technology, Sales and Compliance organizations. In addition, this role requires you balance field autonomy and desire for flexibility and choice with home office support including the value of integrating offerings and supporting new or evolving capabilities through technology. You will consistently and rigorously analyze MassMutual’s current state of field capability and technology experience needs, responding nimbly to the pace of change while informing stakeholder decisions and balancing constraints (e.g., resources, expenses, complexity). You will generate impact as a trusted advisor by maintaining the ability to see the big picture in inherently complex and dynamic situations and demonstrating a strong nose for value in both prioritizing and solving problems. You will positively contribute to BP&AD’s “course and speed” towards ambitious long-term goals, and help drive the success of MassMutual, by ensuring that our field technology experience is optimized for success. At all times, this role requires broad partnership throughout the MassMutual Enterprise and consistently acting in accordance with best practices, committing to exceeding our internal and external customers’ expectations in support of MassMutual’s strategic vision. The Minimum Qualifications 10 years of experience in distribution-related roles with emphasis on understanding how technology experience supports distribution strategy Ability to navigate in the grey, indirectly leading others and influencing outcomes that provide value to our field customers Excellent communication and presentation skills; track record of developing and delivering high- impact presentations; effective public speaking Executive presence with ability to quickly build rapport and cultivate relationships, high-level of emotional intelligence Astute business judgment, analytic, creative, and problem-solving skill, with experience applying these skills to acquire and develop strategic partnerships Strategically minded, analytical change agent and decision maker with a clear vision and the ability to implement improvement measures impacting a variety of internal and external stakeholders. Strong analytical, problem-solving skills and data-driven mindset that translates into leadership skills Experience navigating the dynamics of a large organization with multiple distribution channels Preferred qualifications Familiarity with life insurance and wealth management sectors. Knowledge of MassMutual’s affiliated and third-party distribution systems would be a plus Strong knowledge of peer financial services distributors, financial acumen, including distribution economics, expense management Significant experience working with technology and leveraging technology as a competitive advantage. Strong process orientation, ability to create new processes, evaluate success and make adjustments. Experience in organizational enhancement and effective change management in financial services sales environments. Excellent communication and negotiation skills Attention to detail Ability to act courageously and with confidence Demonstrating agility; effectively manage in a changing environment What to Expect as Part of MassMutual and the Team Regular meetings with the Distribution Platforms, Readiness & Strategy team Focused one-on-one meetings with your manager Access to mentorship opportunities Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits LI-LS1 MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.