Operations Coordinator

Euronet seeks to employ a proactive ATM Operations Coordinator, to join our Operations team in Morocco and be part of a Global organization.

The successful candidate will be based in Casablanca with mission to support and oversee the Operations activities of our ATM Network in Morocco.

KEY RESPONSIBILITIES:

• Coordinate with third-party service providers (Security, Installation, Transportation, etc.) for ATM installations and de-installations across Switzerland.
• Monitor ATM operations, ensuring quick resolution of faults by service providers, and act as the main contact for on-site engineers/technicians.
• Serve as the first point of contact for the sales team during new ATM installations and communicate with clients when needed.
• Manage ATM inventory, track site status, and analyze network performance to suggest improvements, maintaining KPIs and reports for internal and client use.
• Conduct site visits, train local staff, and provide remote support for incident resolution via phone or email.
• Regular reporting ( service providers KPIs, internal reporting) and review of service performance with local providers .
• Project management, testing and supporting implementation.

Requirements

• University degree with Engineering or IT orientation, or equivalent professional experience.
• Minimum 3 years of experience in the Operations, Supply Chain, or Information Technology functions, in such sectors as banking, financial services, telecommunications or retail.
• Prior experience in project coordination, ATM systems and ATM software will be considered a plus.
• A proven track record in planning, issue management and quality assurance in complex IT and operational projects with different platforms and systems. A solid track record in on-time delivery of projects, meeting budgets and satisfying the functional expectations of different parties.
• Strong analytical and problem-solving skills.
• Strong communication skills.
• International corporate experience.
• Valid category B driving license.
• Regular field work.
• English – professional level.

Benefits

• Work in a dynamic, stable, international environment.
• Excellent career prospects within a multinational organization with leading position in the market and ambitious expansion plans.