Support Analyst
il y a 12 heures
In a challenging and multicultural environment, we seek a support role to join the customer success team.Mission : This role will be a customer facing onsite role tasked with the responsibility of working with the customer for resolution of issues for the contracted products and ensuring that client expectations are addressed in a knowledgeable, professional and timely manner. She/He will work on requests, changes and incidents based on clients' tickets, using the documentation and procedures put in place.You will mainly be responsible for:Performing all run activities in respect of the processes, ensuring:SLA and priorities are respectedAppropriate reaction, in line with the severity of an incident or escalation.Troubleshooting is performed and a full root cause analysis is performed to understand the origin of an issueSending weekly status report to managers and escalating risks at the right timeIdentification of root cause and making appropriate changes to remediate the issueEscalate cases when needed to Development teams for a resolution.Document issues and their resolutions for future issues of the same nature.Follows up on the issue for resolution and documentation.A thorough knowledge of business practices in use.Responsible for communicating to customers in non -technical and polite terms, how reports or data are being managed.Should be comfortable with direct communication with all levels of technical and business resources.Assist with other Support department tools as needed.Work as a team with resources across different locations.Ability to look the data related to issues and identify hotspots where problem recur for purposes of focused remediationHandling escalation on actionsEscalates to your Service Manager when neededCollaborate between various teamsContinuous improvement of serviceAbility to look the data related to issues and identify hotspots where problem recur for purposes of focused remediation ProfilThe position requires a minimum of 2 year relevant experience as a production support or a or development role. Experience in product organizations will be an added advantage. A Bachelor's degree in Engineering or Sciences.FunctionalKnowledge of CRM / SIS and the processes will be an advantage.Knowledge of higher Education industry will be an advantage.TechnicalKnowledge of CRM / SIS and the processes will be an advantage.Knowledge of higher Education industry will be an advantage.Knowledge in SQL in MSSQL server will be an advantageOther Professional Skills and Mind -setProficiency in French and English is a must.Excellent listening skills to understand the problems reported by the customer.Excellent trouble shooting skills.Excellent verbal and written communication skills.Excellent analytical and organizational skills.
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Banking Application Support Analyst Engineer
il y a 2 semaines
Mechouar Casablanca, Casablanca-Settat, Maroc SBS Temps pleinSBSworks with more than 1,500 banks, building societies and specialized finance providers across more than eighty countries worldwide. We help them to develop, deliver and operationalise their digital transformation strategies. We are a recognized software vendor providingCore Banking solutionsto leading financial institutions worldwide.As part of our strong...
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Business Analyst
il y a 5 jours
Casablanca, Casablanca-Settat, Maroc BROME Consulting & Technology Temps pleinDescription du posteOffre de mission – Business Analyst (CBS Amplitude)Dans le cadre d'un projet stratégique de mise à niveau du CBS Amplitude, nous recherchons des Business Analysts seniors , à démarrage immédiat.Contexte & MissionVous interviendrez côté Maîtrise d'Ouvrage sur un projet complet de montée de version du CBS Amplitude, en couvrant...
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Analyste Financier Junior
il y a 2 jours
Casablanca, Maroc Petrel Advisory Sarl Temps pleinDescription We are looking for a Junior Financial Analyst to join Petrel Advisory Sarl, a leading financial services company. As a Junior Financial Analyst, you will play a crucial role in analyzing financial data, preparing reports, and providing valuable insights to support decision-making processes. This position is vital for ensuring the financial health...
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Analyste Financier Quants
il y a 12 heures
Casablanca, Casablanca-Settat, Maroc Bmce Capital Temps pleinInformations générales Entité de rattachement BMCE Capital Global Research est la filiale du Groupe BMCE Capital dédiée à la Recherche et à l'Analyse Financière. Elle s'adresse aux investisseurs professionnels (institutions financières, sociétés de gestion, etc.) auxquels elle apporte une information et une analyse indépendantes répondant aux...
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Business Analyst Bancaire
il y a 7 jours
Casablanca, Casablanca-Settat, Maroc BROME Consulting & Technology Temps pleinOffre de mission – Business Analyst Bancaire (CBS Amplitude)Dans le cadre d'un projet stratégique demise à niveau du CBS Amplitude, nous recherchons desBusiness Analysts seniors, à démarrage immédiat.Contexte & MissionVous interviendrez côtéMaîtrise d'Ouvragesur un projet complet de montée de version du CBS Amplitude, en couvrant l'ensemble des...
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Analyste Financier Junior
il y a 12 heures
Casablanca, Maroc Petrel Advisory Sarl Temps pleinWe are looking for a Junior Financial Analyst to join Petrel Advisory Sarl, a leading financial services company. As a Junior Financial Analyst, you will play a crucial role in analyzing financial data, preparing reports, and providing valuable insights to support decision-making processes. This position is vital for ensuring the financial health and success...
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Financial Planning Analyst
il y a 2 jours
MA-Casablanca, Morocco (Boulevard Al Quods) Arrow Electronics Temps pleinPosition:Financial Planning AnalystJob Description:We are seeking an FP&A Analyst with 2 to 3 years of experience to assist in financial planning, reporting, and key initiatives across our fast-growing European business unit. You will be helping with closing, as well as monthly forecast and annual budget. Additionally, you will be supporting the EMEA team in...
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Business Analyst
il y a 4 jours
Casablanca Metropolitan Area, Maroc Groupe INTM Temps pleinNous recherchons un(e) Business Analyst qui aura comme missions:Vous travaillez sur la mise à niveau du CBS Amplitude, ceci implique une première expérience complète dans ce sujet ;La réalisation du projet couvre toutes les phases d'un projet de montée de version - périmètre maîtrise d'ouvrage :Coordination et communication ;Analyse de l'existant,...
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Analyste M&A Junior
il y a 12 heures
Casablanca, Casablanca-Settat, Maroc Interface Temps pleinMission principaleL'Analyste M&A Junior participe à l'exécution des opérations de fusions-acquisitions, de levées de fonds, de cessions ou de restructurations. Il assiste les équipes seniors dans l'analyse financière, la valorisation des entreprises et la préparation des livrables clients.Responsabilités principales1. Analyse financière et...
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Data Analyste
il y a 2 jours
Casablanca, Casablanca-Settat, Maroc BNG IMMOBILIER Temps pleinDescription du poste :Dans le cadre du développement de nos outils internes, nous recherchons un(e) Data Analyste motivé(e) et rigoureux(se), qui contribuera à l'amélioration et à la fiabilité de nos données.Vos principales missions seront :Mettre en place et monitorer les connecteurs entre l'ERP et les API tierces (caisses, pointeuses, comptabilité,...
