CRM Product Owner

il y a 2 semaines

Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein

Position
CRM Product Owner

Job Description
About US:
At Arrow Electronics, we are a global provider of technology solutions, helping customers shape the tangible future. With innovation at the core of everything we do, our collaborative and forward-thinking teams are transforming the way business gets done in today's digital world. Join us and be part of a company that is driving change across industries—from commercial to cloud and everywhere in between.

As part of our company´s growth,
ARROW Morocco
is strengthening its teams and is looking for a
CRM Product Owner.
Key Responsibilities

  • Define and manage the CRM product roadmap, aligning it with business goals, commercial strategy, and user needs.
  • Serve as the primary liaison between business stakeholders, end users, and technical delivery teams, translating high-level requirements into user stories and actionable features.
  • Own the product backlog; prioritize features and enhancements based on business value, technical feasibility, and impact.
  • Lead and participate in Agile ceremonies (backlog grooming, sprint planning, demos, retrospectives) and ensure clear acceptance criteria for each deliverable.
  • Collaborate with Sales, Marketing, Customer Service, and IT to gather feedback, analyze pain points, and drive continuous CRM improvements.
  • Maintain awareness of Salesforce platform capabilities, upcoming releases, and industry best practices.
  • Ensure data integrity, compliance, and security standards are upheld within the CRM ecosystem.
  • Monitor and report on CRM adoption, KPIs, and business outcomes.
  • Champion user training, change management, and communication to ensure successful rollout and adoption of features.

What is in it For You?

  • Full Permanent contract,
  • Social advantage: CNSS, CIMR, Health insurance.
  • Very good working atmosphere in a team of passionate collaborators.
  • Work culture where you can make an impact.
  • Dynamic environment with a friendly work atmosphere.
  • Interesting career development opportunities in a quickly growing environment.
  • Working within an international organization, recognized worldwide in its sector.

Location:
MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type
Full time

Job Category
Information Technology

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