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Reservations Agent

il y a 4 jours

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About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city's ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.

About Four Seasons

Four Seasons Hotels & Resorts is guided by the Golden Rule—treating others as we wish to be treated. For more than six decades, we have delivered genuine hospitality, exceptional quality, and a culture built on trust, respect, and integrity. Joining Four Seasons means becoming part of a team that is passionate about creating memorable guest experiences and fostering an environment where employees can thrive and grow.

The Opportunity
We are seeking an experienced and service‑driven Reservations Agent to join our reservations team supporting Four Seasons Resort Marrakech and Four Seasons Hotel Casablanca.
This role is based in Marrakech and plays a significant part in shaping the guest journey—from the first inquiry to a flawless arrival.

As the first point of contact, the Reservations Agent represents the voice of the hotels and ensures every interaction reflects the warmth, professionalism, and excellence of Four Seasons.

Key Responsibilities

  • Guest Engagement & Sales Effectiveness
  • Handle reservation inquiries via telephone, email, chat, and GDS in a courteous, efficient, and professional manner.
  • Promote room types, suites, packages, and hotel experiences to maximize revenue opportunities.
  • Maintain full knowledge of both properties—including room categories, services, amenities, dining venues, spa offerings, and experiences.
  • Deliver personalized service while adhering to Four Seasons standards and communication guidelines.
  • Enter, modify, and confirm reservations in the Property Management System with accuracy.
  • Manage guest preferences, special requests, traces, and comments to ensure seamless coordination.
  • Process cancellations, no-shows, amendments, and ensure timely follow-up with guests.
  • Liaise closely with Front Office, Housekeeping, Finance and Sales & Marketing to ensure alignment and efficient operations.
  • Communicate clearly with colleagues to provide continuity and visibility across shifts.
  • Uphold a professional image—appearance, conduct, and communication—at all times.

Preferred Qualifications & Skills

  • Previous experience in hotel reservations, customer service, or sales; luxury hospitality experience preferred.
  • Fluent in English and French (written and spoken); additional languages are an asset.
  • Strong sales skills with the ability to identify guest needs and recommend suitable options.
  • Excellent organizational abilities, attention to detail, and capacity to multitask under pressure.
  • Positive attitude, strong teamwork spirit, and genuine passion for guest service.

What You Can Expect from Four Seasons

  • A culture grounded in respect, teamwork, and the Golden Rule.
  • Career development opportunities with a world‑renowned luxury brand.
  • A supportive and engaging work environment that values diversity and inclusion.
  • Competitive benefits and recognition for excellence in performance.