
MTSB Oversight Analyst
il y a 2 semaines
Location: Rabat – On-site or Hybrid
Start Date: ASAP
Contract Type: Permanent (CDI)
Join Black Box Solutions as a Level 2 MTSB Oversight Analyst and help drive compliance, reporting, and operational excellence in a structured technical environment. Ideal for detail-oriented professionals passionate about reporting and IT service processes.
Your Responsibilities :
Support & Control :
Ensure availability and traceability of evidence and scoring data
Maintain documentation and support audit readiness
Monitor incidents and anomalies via ServiceNow
Track and escalate issues to relevant stakeholders
Quarterly Campaigns & Reporting :
Participate in quarterly reporting cycles
Analyze data and build dashboards with Power BI and Excel
Validate and challenge quality of submitted evidence
Generate actionable KPIs for compliance tracking
Oversight & Deliverables :
Monitor Level 1 & Level 2 activities of MTSB programs
Deliver dashboards, KPI reports, and executive summaries
Support decision-making with clear, structured reporting
Your Profile :
Technical Skills :
Proficient with Excel and Power BI
Experience with Level 2 support and KPI tracking
Familiarity with ITIL processes is a plus
Soft Skills :
Clear communicator, excellent writing & verbal skills
Detail-oriented, analytical, autonomous
Comfortable in a structured, international environment
Fluent English required
Career Path Opportunities :
Possible growth into roles such as :
→ Product Manager
→ Support Manager
→ Business Analyst
→ Tech Lead
Ready to Apply ?
Send your CV to -
- Subject: "Application – MTSB Oversight Analyst"
-
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