MTSB Oversight Analyst

il y a 2 semaines

Rabat, Rabat-Salé-Kénitra, Maroc Black Box Solutions Temps plein 60 000 $US - 80 000 $US par an

Location: Rabat – On-site or Hybrid

Start Date: ASAP

Contract Type: Permanent (CDI)

Join Black Box Solutions as a Level 2 MTSB Oversight Analyst and help drive compliance, reporting, and operational excellence in a structured technical environment. Ideal for detail-oriented professionals passionate about reporting and IT service processes.

Your Responsibilities :

Support & Control :

  • Ensure availability and traceability of evidence and scoring data

  • Maintain documentation and support audit readiness

  • Monitor incidents and anomalies via ServiceNow

  • Track and escalate issues to relevant stakeholders

Quarterly Campaigns & Reporting :

  • Participate in quarterly reporting cycles

  • Analyze data and build dashboards with Power BI and Excel

  • Validate and challenge quality of submitted evidence

  • Generate actionable KPIs for compliance tracking

Oversight & Deliverables :

Monitor Level 1 & Level 2 activities of MTSB programs

Deliver dashboards, KPI reports, and executive summaries

Support decision-making with clear, structured reporting

Your Profile :

Technical Skills :

  • Proficient with Excel and Power BI

  • Experience with Level 2 support and KPI tracking

  • Familiarity with ITIL processes is a plus

Soft Skills :

  • Clear communicator, excellent writing & verbal skills

  • Detail-oriented, analytical, autonomous

  • Comfortable in a structured, international environment

Fluent English required

Career Path Opportunities :

Possible growth into roles such as :

→ Product Manager

→ Support Manager

→ Business Analyst

→ Tech Lead

Ready to Apply ?

Send your CV to -

  • Subject: "Application – MTSB Oversight Analyst"

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