Vega / SLD Digitalizer Support Engineer (L2/L3)
il y a 6 jours
EXPLEO Group has 19,000 highly qualified employees providing high value-added solutions in 30 countries. Expleo helps you realize your ambitions and secure your future together. We offer you a unique blend of bold thinking and reliable execution, to accelerate innovation across every stage of your value chain. More than just joining a company, it's a human adventure that we want you to LIVE
The Vega / SLD Digitalizer is a web-based, modular platform used to configure electrical equipment, build and visualize Single Line Diagrams (SLD), perform advanced technical and business calculations, manage pricing rules, and generate technical and commercial documents.
The platform integrates with multiple Schneider Electric backend systems and is progressively enhanced with AI components to optimize configurations and reduce errors.
As part of the deployment of Vega in 10 countries, a dedicated Level 2 / Level 3 support team is required to support international rollouts using a configuration-driven ("No Code") approach.
Role Purpose
Provide L2/L3 application support for the Vega platform by analyzing issues and enabling international deployments through configuration rather than code, ensuring scalability and consistency across countries.
Missions
Provide Level 2 and Level 3 support for the Vega / SLD Digitalizer platform
Analyze and assess incidents and reported issues
Resolve issues using configuration-based solutions (no hard-coded logic)
Support deployments in North America and Europe
Ensure integration with Schneider Electric backend systems
Work during standard business time zones, with a minimum of two active resources
Provide expertise and backup coverage within the support team
Compétences
Required Skills & Experience
Experience in L2/L3 application support
Experience with web-based, modular platforms
Strong understanding of configuration-driven / no-code systems
Ability to analyze functional and technical issues
Experience working in enterprise IT environments
Knowledge of industrial or electrical configuration tools is a plus
مستوى الأقدمية
مستوى متوسط الأقدمية
نوع التوظيف
دوام كامل
المهام الوظيفية
الهندسة
المجالات
الخدمات والاستشارات في مجال تكنولوجيا المعلومات
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