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Overview

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

We are seeking a detail-oriented and experienced
Billing & Invoicing Analyst
to join our team. In this role, you will manage the full cycle of flight billing operations for scheduled, ad hoc, charter, and cargo flights. Responsibilities include invoice preparation, contract management in the Find Net Billing System, CPI adjustment monitoring, and coordination with station and CLC teams. You'll also handle client support, resolve billing disputes, and ensure compliance with internal and regulatory requirements.

Main Responsibilities

1. Ad Hoc and Scheduled Flight Billing

• Prepare and process invoices for both Ad Hoc and scheduled flights.
• Coordinate with station staff to confirm operational and billing data prior to invoicing.
• Review, verify, and validate handling invoices to ensure accuracy and compliance.
• Ensure timely dispatch of invoices to clients via appropriate channels (email, postal mail, courier services, or through IATA billing systems).
• Invoice commissions related to excess baggage handling.
• Generate airport tax invoices for charter and cargo flights.
• Invoice for rented equipment used during flight operations.

2. Contract Management and System Monitoring

• Program and manage client contracts in the
  FindNet Billing System
  .
• Monitor and apply
  CPI (Consumer Price Index)
  adjustments monthly in accordance with each client's contract terms.
• Track and invoice
  OTP (On-Time Performance)
  related penalties or bonuses where applicable.

3. Charter Flight Declarations and Reporting

• Prepare and submit monthly charter flight declarations in compliance with regulatory and internal requirements.

4. CLC Billing (Central Load Control)

• Collaborate with the
  CLC Manager
  to validate data prior to invoice generation.
• Review and validate CLC invoices for accuracy.
• Oversee the delivery of invoices to respective clients in a timely manner.

5. Client Support and Dispute Resolution

• Handle and resolve client complaints and billing disputes professionally and within agreed timeframes.
• Act as a point of contact for billing-related queries, ensuring a high level of client satisfaction.

Key Skills and Competencies

• 2 years or more of experience in a similar position
• Experience required in Aviation Sector/industry
• Strong attention to detail and accuracy in financial processing.
• Excellent coordination and communication skills across teams and departments.
• Proficiency in billing systems (experience with
  FindNet Billing
  is an asset).
• Good understanding of aviation operations, especially in the context of charter, cargo, and commercial flights.
• Ability to manage multiple priorities and work under tight deadlines.

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

About Swissport:

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation