Technical Customer Support

About
For a decade, we've been on a mission to fix one of commerce's fundamental challenges: trust. In a world where distance and digital interfaces separate buyers and sellers, we're building the bridge of confidence that enables global trade to flourish.

Our Purpose & Vision
We're driven by a bold vision: a world trading with confidence. Through our "Trust Gap Zero" mission, we're systematically eliminating the uncertainty between merchants and consumers, empowering businesses to scale while maintaining the confidence of their customers.

Our Impact Today
What started as an idea has grown into a global force for trust in commerce:

• Trusted by the Best: As Shopify's #1 ranked review solution, we've earned over 35,000 five-star reviews from merchants who rely on us daily
• Global Scale: More than 600,000 shops across 140+ countries use our platform to build trust with their customers
• Massive Reach: We process over 70 million orders monthly, generating 2 million+ verified buyer reviews that help consumers make confident decisions
• Organic Growth: We've achieved 50% year-over-year growth purely through word of mouth - no paid marketing or sales teams needed

Our Global Presence
From our London headquarters, we've built a diverse team of 50+ trust-building pioneers. With customer support hubs in Saigon, Casablanca, and São Paulo, we provide 24/7 service to businesses worldwide, ensuring that trust never sleeps.

Why Now Matters
After 10 years of bootstrapped, profitable growth, we're not just participating in the transformation of the customer reviews space - we're leading it. Every verified review we generate is another step toward our vision of universal trust in commerce.

About The Role
We are looking to expand our support team. If you have great problem-solving skills and a can-do attitude, we would love to have you on board

Our apps are renowned for their great customer service and we need someone like you who can make this even better.

What You'll Do

• Provide installation/onboarding for new users. This is a support position, so you'll be assisting our users (mainly via chat/email).
• Provide "omnichannel" support (chat, emails, social media, and forum)
• Solve technical issues (or prepare them to be done by our developers)
• Answer questions about the app features and settings
• Improve our users' stores by fine-tuning settings and/or customizations
• Be compassionate about our users' problems, goals, and desires

What You'll Need
Must-have:

• English, French (both at Moderate or Advanced Level)
• Technical skills: CSS, HTML, Javascript (beginners accepted)
• A positive attitude to make our users successful (instead of a 'just getting a job done' or 'following a process' attitude)
• Willingness to learn about e-commerce, technical aspects of our app, and Shopify
• A reliable and high-performance laptop :
• Intel Core i5 (10th generation or later) or AMD Ryzen series or later)
• 8GB RAM and 256 GB SSD
• Latest version of Chrome, Firefox, Safari, or Edge
• Up-to-date antivirus (You will be provided one)
• A smartphone usable for two-factor authentication.

Optional but preferred:

• Prior work experience in technical or customer-facing jobs (online or offline) is a big plus
• Experience in e-commerce platforms or with Javascript, Liquid, and WordPress would also be great
• Full training will be provided

What You'll Get

• Job title: Technical Customer Support
• Salary: $900 USD / month (based on a 40-hour week)
• Working days: 5 days/week, currently we need people who can work weekends
• Working hours: 9:00 - 18:00 GMT+1 (Will be expected to do Latam and APAC working hours some weeks)
• Location: Morocco (Remote)
• Start date: flexible

Why it's awesome to work for us

• Our team is small and growing steadily, your work will have a significant impact and be appreciated by our team members and customers.
• You'll get some first-hand experience with our customers while helping us. You can see thousands of e-commerce businesses, of all sizes and types, managing their businesses and learning from them.
• No overtime and you will be working from home. The main thing we care about is the quality of your work.
• Open work-environment. Ideas and feedback are welcome and appreciated. Criticism is always blameless and constructive. We want ourselves to improve after all.