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HR Associate
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Position
HR Associate
Job Description
The Senior HR Associate is a critical member of the EMEA HR Solutions Center team. As a versatile first point of contact for HR-related inquiries, this role supports employees with general HR questions and assists managers with employee lifecycle administration. The position provides scalable administration of regional HR programs and specialized solutions, including HR Process & Project Management, HR Policy & Compliance, HR Technology, and HR Reporting.
This role will primarily focus on the Morocco market while providing occasional support across other EMEA countries. Additionally, the Senior HR Associate will be actively involved in
mapping and transforming HR services for Morocco
, ensuring processes are aligned with regional and global standards.
Key Responsibilities
HR Service Delivery & Employee Support
- Respond to HR-related inquiries across multiple channels (email, phone, case system).
- Provide guidance on HR policies, including EPR, goals, and merit/talent reviews, escalating complex cases as needed.
- Promote self-service tools such as Workday and encourage user accountability.
- Process, audit, and maintain employee transactions in Workday.
HR Process Mapping & Transformation
- Participate in mapping Morocco HR services and identifying opportunities for process improvement.
- Support transformation initiatives to standardize and optimize HR operations in Morocco.
- Collaborate with managers to implement process changes and track outcomes.
Project & Administrative Support
- Support key HR initiatives, including training logistics, communications, and regional projects.
- Prepare reports and handle general administrative tasks, ensuring timely updates to employees and managers.
- Communicate effectively using internal tools such as "Via" communicator.
Remote Reporting & Task Management
- Report directly to the HR Manager remotely, following instructions and priorities set by management.
- Maintain focus on assigned tasks and deliverables, resisting local pressures that could conflict with manager directives.
- Ensure accountability and consistency in task execution across Morocco services.
What We Are Looking For
- Fluent in English
- Previous experience in HR administration, ideally within a Global Business Center or HR shared service environment
- Comfortable working in a matrix organization and supporting multiple stakeholders
- Curious, analytical, and proactive mindset, with a focus on process improvement and efficiency
- Adaptable and willing to learn new HR tools and technologies
- Strong communication, organizational, and problem-solving skills
- Ability to work independently, follow management instructions, and remain task-focused despite local influences
What's In It For You
- A full-time permanent role within a globally recognized IT leader.
- The chance to work on strategic, high-impact programs.
- A dynamic international environment, collaborating with teams across EMEA and North America.
- Opportunities for career growth and professional development in cloud and project management.
- A culture that values innovation, collaboration, and continuous improvement.
- Full Permanent contract,
- Social advantages: CNSS, CIMR, Health insurance.
Location:
MA-Casablanca, Morocco (Boulevard Al Quods)
Time Type
Full time
Job Category
Human Resources and Sustainability
