Care Coordinator

We are currently looking for our client based in Canada a Care Coordinator. The ideal candidate for this role must have a medical background, possess a strong commitment to helping others, and be able to work collaboratively with our team members.

Main tasks:

• Coordinate scheduling and management of client and employee files using our web-based software,
• Engage with our frontline workers to match our client's needs with their availability,
• Gather necessary information to initiate client services/new intakes,
• Provide on-going feedback to families regarding service delivery and continuous assessment of patient satisfaction using email or video conferencing,
• Provide on-going support to staff regarding care issues that surface during service delivery,
• Inform the Operations Director of staffing issues (training, skills, performance, etc) that require follow-up,
• Manage services between community resources (CLSC, hospitals, rehab centers).
• Update client and employee files daily (as required),
• Complete appropriate paperwork to comply with policy and procedures,

Qualifications:

• Candidate must be "tech savvy" and be proficient in Microsoft Office,
• 1 to 2 years relevant work experience,
• The successful candidate will be responsible, calm/patient, diplomatic and have a good, professional telephone manner and excellent customer service skills,
• Attention to details and follow-up and ability to learn and use our care management software program are essential,
• Candidate must have strong language skills (English and French).