Application Support Specialist

il y a 2 jours

Casablanca Metropolitan Area, Maroc Société Générale - Africa Technologies & Services Temps plein

Responsibilities

We are seeking an Application Support Specialist to join the Global Applications Support Team at Bernstein. This role partners with the Global Equity Research & Sales groups by providing support and training users as well as working with the vendors and in-house development teams who manage our Client Relationship Management (CRM), Distribution (Email, Website, Aggregators) and Research systems. This role works collaboratively with global teams based in US, Europe, and Asia. Our group operates in a fast-paced front-office environment in small teams, covering a wide range of technologies.

  • Support daily CRM and Research Authoring activities for Sales & Research users in a busy front office environment.

  • Support other applications used in Sales and Research such as Events, Mobile Apps and other technology applications and systems.

  • Promote best practices and drive user adoption by engaging and training users; update training materials, help documents and tips-and-tricks communications as needed.

  • Collaborate across departments to identify user needs and implement new solutions.

  • Implement data quality controls to support reporting and analysis.

  • Work with vendors and development teams to facilitate application upgrades, testing, and support of applications used in Sales and Research.

  • Conduct detailed diagnosis of operational issues and collaborate with local, external, and global teams to resolve issues in a timely manner.

  • Document business processes and procedures.

Profile required

Technical skills:

· Strong understanding about the Business Lines being supported.

· Salesforce Admin certificate or equivalent experience, preferably a Capital Markets CRM.

· Advanced proficiency in Excel

· Experience with Agile methodology, including the use of JIRA, and maintaining written troubleshooting procedures in a Wiki.

Behavioral competencies:

· Demonstrated track record of providing effective user support.

· Excellent verbal and written communication skills, with the ability to engage with both technical and non-technical stakeholders at all levels.

· Proven ability to manage priorities and deadlines.

· Demonstrated experience delivering responsive support in a fast-paced environment.

· Proven ability to follow through on tasks and manage small projects effectively.

· Experience in data quality and reporting using best practices and tools.

· Proven experience working collaboratively with global teams.

· Experience with Investment Research Distribution Platforms.

· Knowledge of database principals and basic SQL would be advantageous.

· Scripting skills are useful.

Language requirements if applicable are as defined to support the role purpose and coverage areas. (English is the

business language for SG).

  • Application Support Specialist

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc Societe Generale Temps plein

    ResponsibilitiesWe are seeking an Application Support Specialist to join the Global Applications Support Team at Bernstein. This role partners with the Global Equity Research & Sales groups by providing support and training users as well as working with the vendors and in-house development teams who manage our Client Relationship Management (CRM),...

  • Product & Application Specialist

    il y a 7 jours

    Casablanca, Casablanca-Settat, Maroc Epiroc Temps plein

    Job Title: Product Specialist DTH AfricaAre you passionate about providing technical support and driving product development? As a Product Specialist for DTH in North Africa, West Africa and Middle East, you'll play a key role in advancing our product portfolio by delivering field support, collaborating on R&D projects, and ensuring accurate product...

  • Product & Application Specialist

    il y a 7 jours

    Casablanca, Casablanca-Settat, Maroc Epiroc Temps plein

    Epiroc Morocco is recruiting a Product Support Specialist THS / DTS – Business Line Tools DivisionJob Title: Product Specialist DTH AfricaAre you passionate about providing technical support and driving product development? As a Product Specialist for DTH in North Africa, West Africa and Middle East, you'll play a key role in advancing our product...

  • E-commerce Customer Support Specialist

    il y a 1 semaine

    Casablanca, Casablanca-Settat, Maroc Hire Hangar Temps plein

    Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.Job Title:E-commerceCustomer Support SpecialistLocation: RemoteTime Zone: US Time Zones (EST–PST)Role OverviewWe are looking for an E-commerce Customer Support Specialist to deliver exceptional customer experiences across digital channels. This role...

  • Sales Support Pricing Specialist Freight Forwarding

    il y a 7 jours

    Casablanca Metropolitan Area, Maroc TCL Transport -3PL Temps plein

    Job description:We are seeking an experienced Sales Support Pricing Specialist to support our sales team by managing pricing activities and delivering competitive freight quotations. The role requires strong industry knowledge and hands-on experience in freight forwarding.Key ResponsibilitiesPrepare and manage  freight quotations  (air, ocean, and/or...

  • Commercial Specialist

    il y a 1 semaine

    Casablanca Metropolitan Area, Maroc Halifax Ascenseurs Temps plein

    Company DescriptionHalifax Ascenseurs are proud to be the exclusive distributor and installer of Fuji Ascenseurs in Morocco, delivering unmatched quality and innovation to the vertical transport industry. Our partnership with Fuji Ascenseurs—a global leader founded in 1987 and renowned for its advanced engineering and commitment to safety—enables us to...

  • Support Specialist for Dutch customers

    il y a 3 jours

    Casablanca, Casablanca-Settat, Maroc Mercier Consultancy Medical Temps plein

    Are you a fluent Dutch speaker who thrives in customer-focused environments? Join us at Mercier Consultancy MD as a Support Specialist for Dutch customers, based in the stunning landscape of Greece This multifaceted role involves assisting clients through phone, chat, and email communication, allowing you to build lasting relationships as you support our...

  • Frontline Support Specialist

    il y a 3 jours

    Casablanca, Casablanca-Settat, Maroc Deliverect Temps plein

    At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where...

  • Spécialiste en marketing digital junior

    il y a 3 jours

    Casablanca Metropolitan Area, Maroc Maroc Climate and Security Temps plein

    Dans le cadre de notre développement, nous recrutons un(e)spécialiste marketing digital bilingue FR/ENqui aura pour missions principales :¤ Mise à jour des sites internetIntégration des contenus dans le CMS (Content Management System). Le CMS utilisé par le groupe Carrier est SDL. Une migration des sites internet vers les plateformes Adobe EDS et AEM...

  • Pre-sales & technical support specialist

    il y a 3 jours

    Casablanca, Casablanca-Settat, Maroc Leica Geosystems part of Hexagon Temps plein

    Descriptif de Poste – Spécialiste Support Technique & Avant-VenteLeica Geosystems – MarocRésumé du posteLe Spécialiste Support Technique & Avant-Vente joue un rôle clé dans l'accompagnement des clients et des équipes commerciales de Leica Geosystems au Maroc. Il assure le soutien technique sur l'ensemble des solutions de mesure (stations totales,...