Consultant, IT

• Location: Casablanca, Morocco

Description
Africa50 is an infrastructure investor and asset manager that contributes to Africa's growth by developing and investing in bankable projects, catalysing public sector capital, and mobilizing private sector funding.

Africa50 has raised over US$1 billion so far from 33 African countries, the African Development Bank, two African Central Banks and Africa's largest pension fund. Africa50 has an independent investment process and seeks to generate commercial risk adjusted returns for its investments across key infrastructure sectors: Energy (including power generation and related parts of the value chain), Midstream gas, Transportation, ICT, Health infrastructure, Education and Fintech.

Principal Responsibilities
Application Portfolio (ERP, CRM, Intranet, Web, etc.):

• Ensure the proper functioning of business applications (incident management, ticket management, corrective, preventive, and evolutionary maintenance requests).
• Monitor application performance and anticipate improvement needs.
• Implement monitoring, auditing, and incident management procedures.

Performance And Quality Management Of Applications

• Ensure optimal application performance.
• Monitor performance indicators (KPIs) to assess the effectiveness of applications and digital projects.
• Manage the corrective and evolutionary maintenance of existing applications according to business needs and technological developments.
• Oversee testing, solution validation, and production rollouts.

Digital Transformation Projects

• Identify business needs in collaboration with various departments.
• Plan, coordinate, and manage application development or deployment projects.
• Oversee the drafting of specifications and functional requirements.
• Ensure risk and project schedule management.

Stakeholder Relations

• Collaborate with IT teams and external service providers.
• Lead steering committees and follow-up meetings with stakeholders.
• Ensure effective change management during the implementation of new digital and application solutions.
• Organize training and support sessions for users of new applications or digital tools.

IT Support & Helpdesk

• Provide onsite and remote support to end users.
• Resolve technical issues and challenges quickly and efficiently with minimal disruption to users.
• Provide ongoing technical support to system users as first and second level support, including troubleshooting hardware and application issues on workstations
• Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly
• Perform Quality Assurance activities to ensure the platform and all its components operate successfully in the user environment
• Reply to requests for information technology services, repairs, support, inquiries or complaints

Skills
Technical Skills

• Application lifecycle management (implementation, maintenance, upgrades)
• System integration and interoperability
• Cloud platforms (Azure, AWS, GCP)
• Enterprise applications (ERP, CRM, HRIS, Intranet, etc.)
• Experienced with Odoo, Dynamics 365, Business Central, Power Automate, Power BI, Power Apps, etc.
• Data governance
• ITIL framework knowledge (incidents, problems, changes)

Project & Process Management

• Project management (Agile, Scrum)
• Process optimization and automation
• Documentation and reporting
• Risk assessment and mitigation

People Skills

• Stakeholder management
• Cross-department collaboration

Soft Skills

• Strong problem-solving and analytical thinking
• Communication (technical and non-technical)
• High attention to detail and process compliance
• Adaptability and continuous learning Candidate Profile
• Rigorous and motivated IT engineer with a minimum of 4 years of experience.
• Good academic background.
• IT related Masters and/or Bachelor's degree
• Fluency in English and French is required

Location
The position will be based in Casablanca, Morocco.

Application
If you are interested in this position, Click here to apply.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.