Opératrice F&B
il y a 4 jours
Opératrice F&B
Le royal Mansour Marrakech recrute un (e) Opératrice F&B.
Mission principale :
Gérer l'intégralité du processus de réservation pour les points de vente F&B de l'établissement, en assurant un accueil téléphonique de haute qualité, la satisfaction du client, et la maximisation de l'occupation des tables.
Activités et responsabilités :
Répondre aux appels entrants de manière professionnelle, chaleureuse et efficaceEnregistrer, modifier et annuler les réservations sur le système informatique Traiter les demandes par email ou via les plateformes de réservation en ligneFournir des informations précises sur les menus, les horaires, les tarifs, les événements spéciaux et les politiques de l'établissement Identifier les besoins spécifiques du client (allergies, préférences de table, occasions spéciales) et les communiquer aux équipes de salleProfil requis :
Diplôme en Hôtellerie-RestaurationMinimum 1 à 2 ans d'expérience dans une fonction équivalenteFrançais et anglais courant-
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