Program PMO

Role Purpose
: To establish, implement, and operate a comprehensive Program Management Office (PMO) framework for the Zero-Touch IT Operations Program—enabling governance, roadmap consolidation, interdependency management, risk oversight, and program-level reporting to ensure successful delivery aligned with strategic objectives.

Key Responsibilities

1.PMO Framework Definition

• Define the Program PMO framework aligned with Zero Touch - IT objectives, governance, and delivery model.
• Refine and deliver Terms of Reference (ToR) for all program governance bodies (Operational and Executive Steerco bodies).
• Establish a reporting framework for use across all vertical projects and horizontal streams, including templates, KPIs, dashboards, cadence, and escalation paths.
• Define mechanisms for proactive interdependency tracking, resource allocation, risk/issue management, and milestone management

2.Program Roadmap Consolidation

• Lead the consolidation of program inputs to develop a shared, integrated roadmap across all Zero Touch IT projects by March 2026.
• Ensure alignment between vertical project plans, transversal streams (process, data, tooling, automation & AI, operating model), and the Detect-to-Correct (D2C) journey.
• Maintain clear traceability of deliverables, dependencies, milestones, and critical paths

3.PMO Operations

• Managing ongoing PMO operations through 2026 including
• Monthly roadmap iterations (8 iterations expected across the year)
• Preparation, Facilitation and consolidation of inputs for : Operational Steer Co and Executive Steer Co Meetings
• Minutes, decisions, follow-up, risk logs and delivery tracking across the program
• Co-ordinate across product teams, stream leads, automation leads and change management teams to ensure alignment and delivery progress
• Maintain program level dashboards and heatmaps for leadership visibility

4.Program Change Management Co-ordination

• Work with the transformation and change management teams to define the Program Change Management Plan for 2026.
• Support the planning, preparation, logistics, and follow-up of:
• Program kick-off
• Workshops
• Seminars & cross-team sessions
• 3 program-wide communications

5.Stakeholder & Communication Management

• Ensure consistent up/down communication across program sponsors, governance bodies, project managers, and product teams.
• Provide high-quality artefacts: leadership decks, delivery dashboards, decision logs, risk registers, and dependency matrices.
• Build a collaborative ecosystem across contributors to strengthen adoption of Zero-Touch principles

Required Skills & Expertise

• 12 to 15 years' experience in Program PMO roles in large scale IT transformation programs
• Extensive experience in establishing and leading enterprise-level PMOs
• Managing complex, multi-year transformation programs
• Strong stakeholder management, governance design, and reporting expertise
• Experience in change management for large organizations
• Proficient in facilitating senior leadership governance including Steering Committees
• Experience Supporting Change Management Teams in planning program communication and engagement events