it ops technician

Full training provided

We're hiring an entry-level Operations Technician to monitor data feeds, identify and resolve system issues, and support internal teams and clients with IT-related queries.

Job duties:

● Monitoring and maintenance of established data feeds within the Auto Operations (Ops) System as well as the Prices feeds.

● Troubleshoot and resolve exception issues in data delivery processes.

● Maintenance of hardware/software required for day-to-day operations of the firm.

● Write/edit scripts for Ops functions using SQL, VBS, PowerShell, and Batch formats in addition to use of our automation software.

● Implementation of new data feeds to our Auto Ops System.

● Set up and maintain client FTP accounts.

● Network monitoring and reporting.

● Liaise with internal Support and external clients via email.

● Maintain documentation for reporting, knowledge database, benchmarking, Ops manual, hardware/ software lists, Change log requests.

Requirements:

● Flexible availability for both day and night shifts (with night shifts handled remotely)

● Business level English.

● Strong understanding of networking protocols, server operating systems, virtualization technologies, and cloud computing.

● Troubleshooting and Problem-Solving.

● Documentation and Knowledge Management.

● Strong communication in English language.

● Strong reading skills with strict attention to detail.

● Good written communication skills.

● Flexibility in working hours.

Job Type: Full-time