Tour Staff Coordinator, Middle East

About Us
G Adventures is the world's largest small-group adventure travel company and we've been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers' either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company's story — and we'd love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You'll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can't wait for you to join us.

About The Role
The Tour Staff Coordinator, Middle East & North Africa is responsible for supporting and coordinating all aspects of Tour Leader recruitment, training, and performance management to ensure operational excellence. This role fosters collaboration, innovation, and continuous improvement while managing logistics, communication, and administrative duties related to Tour Leader operations. It also plays a key part in maintaining safety standards, resolving personnel issues, and supporting regional and global initiatives to enhance the overall Tour Leader experience.

This role is a hybrid role based out of Morocco, where a minimum number of days as set by the region, is required in the Marrakech office.

What You'll Be Doing

• Facilitate the recruitment, onboarding, and induction of Tour Leaders.
• Assign and manage training programs, including IT platform learning modules.
• Maintain and update Tour Leader profiles across multiple systems and platforms.
• Promote a collaborative and innovative environment by organizing regular brainstorming sessions with Tour Leaders.
• Provide coaching and mentoring to support Tour Leader growth and professional development.
• Assist in conducting quarterly performance reviews for Tour Leaders.
• Support the implementation and participation in global Tour Leader initiatives.
• Facilitate ongoing feedback loops between Tour Leaders and operational teams to drive continuous improvement.

*Tour Operations and Administration*

• Coordinate trip rostering and logistical support for Tour Leaders.
• Conduct pre-trip and post-trip briefings as required.
• Maintain and enhance resources and tools available to Tour Leaders.
• Assist Tour Leaders in managing on-trip group dynamics, resolving complaints, and handling itinerary disruptions or incidents.
• Ensure Tour Leaders understand and comply with all operational procedures, including incident reporting.
• Share responsibility for managing the emergency phone on a rotational basis with the regional operations team.
• Support planning and management of itinerary disruptions both before and during trips.
• Assist with the reconciliation and management of on-tour budgets.
• Develop and maintain strong relationships with internal teams and external stakeholders.
• Contribute actively to fostering a positive team culture within the Operations Team and the broader G Adventures community.
• Support travel style-specific training and ensure regional requirements are met.
• Coordinate communication and information flow between Tour Leaders, regional offices, and central management to ensure alignment on operational priorities.
• Track and report on key performance indicators (KPIs) related to Tour Leader effectiveness, engagement, and compliance.
• Assist in the development and implementation of staff scheduling systems to optimize resource allocation and coverage.
• Support the resolution of personnel issues by liaising between Tour Leaders and HR or management as needed.
• Monitor compliance with health and safety standards and assist in updating related documentation and training materials.
• Support data entry and maintenance of accurate records related to Tour Leader certifications, training completion, and performance history
• Participate in the emergency phone support rotation.

Desired Skills & Requirements

• Minimum of 2 years of experience in the tourism industry.
• Willingness and ability to travel and conduct training sessions as required.
• Good knowledge of the region's geography.
• Proficiency in Google Suite applications.
• Collaborative team player with excellent communication skills, able to work effectively across cross-functional teams.
• Strong office administration and problem-solving skills.
• Excellent customer service and communication skills.
• Attentive to detail, actively listens, and remains calm and effective under pressure.
• Flexible and adaptable, with the ability to work shifts including weekends to meet business needs.

What do we offer you?

• Competitive salary commensurate with the role
• Competitive benefits package
• Birthday day off
• Vacation time for you to recharge
• Enhanced Parental Leave
• Learning and growth opportunities
• Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.