Care coordinator
il y a 2 semaines
We are currently looking for our client based in Canada a Care Coordinator. The ideal candidate for this role must have a medical background, possess a strong commitment to helping others, and be able to work collaboratively with our team members.
Main tasks:
- Coordinate scheduling and management of client and employee files using our web-based software,
- Engage with our frontline workers to match our client's needs with their availability,
- Gather necessary information to initiate client services/new intakes,
- Provide on-going feedback to families regarding service delivery and continuous assessment of patient satisfaction using email or video conferencing,
- Provide on-going support to staff regarding care issues that surface during service delivery,
- Inform the Operations Director of staffing issues (training, skills, performance, etc) that require follow-up,
- Manage services between community resources (CLSC, hospitals, rehab centers) and Equinoxe services,
- Update client and employee files daily (as required),
- Complete appropriate paperwork to comply with policy and procedures,
Qualifications:
- Candidate must be "tech savvy" and be proficient in Microsoft Office,
- 1 to 2 years relevant work experience,
- The successful candidate will be responsible, calm/patient, diplomatic and have a good, professional telephone manner and excellent customer service skills,
- Attention to details and follow-up and ability to learn and use our care management software program are essential,
- Candidate must have strong language skills (English and French).
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