Tech Partner Support Manager
il y a 2 semaines
Partner Tech Support Manager
Company Overview :
Kenz'up is a dynamic fintech startup launched in June 2020, funded and backed by a major Moroccan corporation. We specialize in financial services and cashback solutions, with our flagship digital cashback application designed to enhance customer retention. Kenz'up aims to support the national financial inclusion strategy and improve the daily lives of millions of Moroccans through a wide range of financial services.
Position Overview :
We are looking for a versatile, tech-oriented profile. The Partner Tech Support Manager will support Kenz'up's partners throughout the deployment, go-live, and maintenance phases of the Kenz'up service within their organizations.
As the primary point of contact, this role is key in resolving technical issues related to the integration of Kenz'up into partner ecosystems. Acting as Lever 1 technical support, the Partner Tech Support Manager is responsible for conducting initial diagnostics when bugs are reported by partners. The role also involves supporting the deployment of new points of sale and onboarding new partners. In short, the Partner Tech Support Manager is the trusted technical contact for all partner-related issues with Kenz'up.
Your Role :
- Support the launch of new points of sale and partners by managing all required configurations
- Diagnose, resolve when possible, or escalate partner-reported technical issues to the appropriate internal (Kenz'up) or partner stakeholders
- Act as the technical point of contact for partners: incident resolution, follow-up, and proactive communication
- Ensure rigorous tracking of reported bugs and maintain regular communication with partners
Required technical experience :
- Strong knowledge of debugging concepts, log analysis, testing, and production rollouts
- Understanding of the fundamentals of production technical environments
- Excellent written and verbal communication skills in both English and French
- Previous experience as an operator of production environments in nearshoring structures for large international accounts is a strong asset
- Knowledge of Python and SQL is a plus
- Curiosity and eagerness to learn new technologies are essential
Powered by JazzHR
wEw86jqTG6
-
Partner Tech Support Manager
il y a 2 semaines
Casablanca, Casablanca-Settat, Maroc Kenz'up Temps plein 35 000 € - 65 000 € par anPartner Tech Support Manager Company Overview :Kenz'up is a dynamic fintech startup launched in June 2020, funded and backed by a major Moroccan corporation. We specialize in financial services and cashback solutions, with our flagship digital cashback application designed to enhance customer retention. Kenz'up aims to support the national financial...
-
Partner Account Manager
il y a 5 jours
Casablanca, Casablanca-Settat, Maroc Kaspersky Temps pleinKaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years.We have 400 million unique users, corporate clients, 517 products, 1100 technological patents and 34 offices around the world.Today our team has more than 5 000 top level experts, all of them regular people with their own talents and...
-
Campaign Manager F/H
il y a 2 semaines
Mechouar Casablanca, Casablanca-Settat, Maroc La French Tech Taiwan Temps plein 800 000 - 1 200 000 par anOffres d'emploiLes SecteursIndustrieNumériqueSantéTransition écologiqueAgricultureRejoindre la Mission French TechDécouvrir les métiers de la TechCampaign Manager F/HCasablancaCDIPostulerÀ proposChapsVision est unéditeur de logiciels en hyper croissance, ayant pour ambition de devenir le leader européen du traitement souverain de la donnée. Il allie...
-
New Partner RFP
il y a 7 jours
Casablanca, Casablanca-Settat, Maroc Pfizer Temps pleinJob PurposeThe New Partner RFP & Onboarding Lead for MERA will provide operational and project management support to plan, manage, and execute MERA markets (including Saudi and Türkiye) specific needs for external partnerships (for distribution and promotion). He/she is also responsible for the execution, deployment & follow-up of MERA Sales Intermediaries...
-
HR Business Partner
il y a 2 semaines
Casablanca, Casablanca-Settat, Maroc Theodo Temps plein 35 000 € - 60 000 € par anTheodo Maroc grandit vite. Notre défi : accompagner cette croissance sans perdre ce qui fait notre force : excellence technique et humaine, exigence, rigueur et culture d'amélioration continue. C'est là que tu interviens. En tant que HR Business Partner, tu seras le(la) partenaire de confiance des managers et des équipes, garant·e d'une organisation...
-
Lead Generation Manager F/H
il y a 2 semaines
Mechouar Casablanca, Casablanca-Settat, Maroc La French Tech Taiwan Temps plein 900 000 - 1 200 000 par anOffres d'emploiLes SecteursIndustrieNumériqueSantéTransition écologiqueAgricultureRejoindre la Mission French TechDécouvrir les métiers de la TechLead Generation Manager F/HCasablancaCDIPostulerÀ proposChapsVision est unéditeur de logiciels en hyper croissance, ayant pour ambition de devenir le leader européen du traitement souverain de la donnée....
-
HR Business Partner
il y a 2 semaines
Casablanca, Casablanca-Settat, Maroc Nippon Express Europe GmbH Temps pleinThe Nippon Express Group is one of the leading global logistics service providers whose Japanese corporation is headquartered in Tokyo. Our services range from air and ocean freight forwarding to cargo, removal services and warehouse operations. The company has numerous freight centers, warehouses and provides logistics services in over 45 countries on six...
-
Channel Partner Development
il y a 2 semaines
Casablanca, Casablanca-Settat, Maroc Hikvision MEA Temps plein 40 000 - 60 000 par anChannel Partner Development – Goal is to drive sustainable financial growth by boosting sales and by forging strong relationships with Channel Partners -Marrakech – Nador/Oujda - AgadirJob Responsibilities -· Setting up new channel partners and overseeing the on-boarding process;· Managing the sales pipeline, forecasting monthly sales and identifying...
-
CloudOps Operation Manager F/H
il y a 2 semaines
Mechouar Casablanca, Casablanca-Settat, Maroc La French Tech Taiwan Temps plein 900 000 - 1 200 000 par anOffres d'emploiLes SecteursIndustrieNumériqueSantéTransition écologiqueAgricultureRejoindre la Mission French TechDécouvrir les métiers de la TechCloudOps Operation Manager F/HCasablancaCDIPostulerÀ proposChapsVision est unéditeur de logiciels en hyper croissance, ayant pour ambition de devenir le leader européen du traitement souverain de la...
-
HR Business Partner
il y a 2 semaines
Mechouar Casablanca, Casablanca-Settat, Maroc Achyutam International - Consulting in HR & Finance Temps plein 54 000 - 300 000 par anJob Title: HR Business PartnerLocation: Casablanca, MoroccoJob summary The HR Business Partner (HRBP) plays a strategic role in supporting Company's Casablanca operations and aligning HR practices with business objectives. Acting as a trusted advisor to local leadership, the HRBP ensures compliance with Moroccan labor law, drives employee engagement, and...
