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Customer Service Agent – Casablanca (On-site)
Full-time | Immediate Start
MSS CONNECT
, an international BPO based in Casablanca, is looking for a motivated
Customer Service Agent
to join our growing team.
We manage customer support, after-sales, and commercial operations for companies across Europe, working in up to 7 languages.
Responsibilities
- Handle inbound and outbound customer calls.
- Manage tickets, emails, and chat inquiries.
- Provide clear, professional, and solution-oriented assistance.
- Follow up on customer cases and ensure timely resolution.
- Maintain accurate records using CRM tools.
- Collaborate with team leaders to improve processes and customer satisfaction.
Requirements
- Excellent communication skills in
English
(spoken & written). - Customer-oriented mindset and problem-solving attitude.
- Ability to work on-site in
Casablanca
. - Experience in Customer Service is a plus but not mandatory.
- Positive attitude, patience, and willingness to learn.
- Basic computer literacy (CRM, email, chat tools).
What We Offer
- Full-time on-site position.
- Paid training and continuous coaching.
- Opportunities for growth in an international environment.
- A dynamic, young, and multicultural team.
- Performance-based bonuses.
