Team Lead Run

il y a 6 heures

Casablanca, Casablanca-Settat, Maroc Arago Temps plein

Arago
is a leader in implementing digital transformation of the HR & Finance function with innovative cloud solutions. We provide our customers with end-to-end services throughout their HRIS and Travel & Expense management projects from business requirements definition to the solution implementation.

We also provide post go-live support and transfer of competencies to the teams in the different deployed countries.

With our headquarters based in Paris (and a secondary French office in Bordeaux), we are also implemented in different countries in Europe, Africa, Asia and South America. We are thus able to support our clients all over the world, during and after the deployment of their HRIS projects.

We are looking for a
Team Lead Run / Support Consultant
to lead our Run support activities and support our clients in their digital transformation.

In Casablanca, Morocco

This role combines
people management
,
operational support expertise
and
service quality ownership
in an international context.

Key Responsibilities
Team Leadership & Run Management

  • Lead, coach and develop a team of Support Consultants
  • Organize workload, prioritize tickets and ensure smooth Run operations
  • Act as escalation point for complex or critical incidents
  • Promote best practices, knowledge sharing and continuous improvement within the team

Client Support & Service Delivery

  • Ensure customer requests are handled in line with Support procedures and SLA commitments
  • Supervise incident, problem and change management activities
  • Analyze issues and define the most appropriate solutions for clients
  • Validate and structure high-quality written responses, with verbal follow-up when required
  • Act as a trusted partner for clients on Run-related topics

Collaboration & Continuous Improvement

  • Work closely with Project teams to support post go-live phases
  • Contribute to the improvement of support processes, tools and documentation
  • Be a key contributor to the growth and maturity of the Run team
  • Higher education in Computer Science or equivalent
  • Solid experience in HRIS Support / Run environments (SAP SuccessFactors is a strong plus)
  • Proven experience managing or leading a team
  • Strong customer-oriented mindset and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Fluent in French and English
  • Willingness to grow in a fast-moving, cloud-based, international environment

Why Join Arago?
Arago's Values Guide Us Every Day

Collaboration

Trust & Engagement

Excellence
Beyond The Role, Joining Arago Means

  • Expanding your expertise through continuous learning, training and certifications
  • Growing your career with real opportunities for internal mobility
  • Driving innovation by sharing ideas and leading initiatives
  • Enjoying flexible working arrangements that support work-life balance
  • Being part of a collaborative, supportive and international community

Recruitment Process

  • HR interview
  • Interview with the Run / Support Manager
  • Final interview with local management

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