Anti-Fraud Analyst

About Credit+

Credit+ is a new and ambitious consumer lending business launching in Morocco in 2025. We're on a mission to transform the way people access and manage credit - with fast, fair and fully digital financial products built for everyday Moroccans.

Backed by world-class technology and deep local insight, Credit+ is set to redefine borrowing for millions of underserved and overlooked customers in Morocco.

We're building from the ground up - assembling a bold, smart and mission-driven team ready to shape the future of consumer finance in the region.

Why Credit+ is a great place to be

Our ambition
. We are looking to become a leading provider of credit within Morocco, making it easy for users to access credit solutions and we are looking for ambitious individuals to join this journey as we scale.

Our cu
lture. We go above and beyond to provide an amazing customer experience and we make our apps not just easy but fun to use. We work with strong individuals whom we empower and trust rather than micromanage. Common sense rather than formal policies prevails in all that we do. We always stay curious and open-minded. We embrace the 'we over me' culture.

What you will be doing:

• Provide critical judgment when deciding if an application is fraudulent or not
• Take proper action to prevent further fraud transaction on the credit/debit card/e-banking account by blocking the card/ account
• Provide excellent customer service to complex inbound/outbound customer calls
• Carrying out the investigation and settlement of card transaction complaints, ensuring compliance with the law and domestic/international card organisations

Who you are:

• A self-starter, who doesn't take no for an answer, result-oriented, enjoy operating at speed, open and honest, ambitious and flexible
• High energy level and positive attitude
• Think structurally, enjoy solving problems
• Good communicator and presenter
• Strongly analytical and a critical thinker
• Ready to learn new and interesting information about credit products and fintech processes
• You are required with a minimum education background of college degree
• Fluent in English and French

Your experience:

• You are purposeful, ambitious and responsible
• You've already worked in Antifraud / Contact Center /Bank
• You are familiar with banking
• Analytical and logical mindset
• You are able to analyze and organize large amounts of information
• You have the ability to focus and pay attention to detail
• Ability to solve problems quickly and independently while working in a fast paced environment
• Multitasking - the ability and desire to work with a scope of parallel tasks
• Proactive - the ability to solve problems before they occur
• Involvement and interest in work, maintaining a friendly atmosphere in the team

What we are offering

• Competitive compensation negotiable depending on the candidate level