Junior Operations Assistant

JR0126249

Junior Operations Assistant – Casablanca
The Junior Operations Assistant will play a pivotal role in synchronizing and overseeing projects and tasks across Central African countries and North African countries. Responsible for ensuring seamless parallel progress in all African sub-regions. The Junior Operations Assistant analyses potential errors, conducts comprehensive client tests, and tracks feedback. This role demands project coordination skills coupled with a keen eye for optimizing workflows and project efficiencies.

Western Union powers your pursuit.
Role Responsibilities

• Monitor daily progress of projects
• Track progress across our African Organization on a daily/weekly basis
• Keep managers updated and in sync on the work being developed for each project.
• Collaborating with other team members to understand requirements and functionalities
• Work closely with Product and Design teams to understand requirements and functionalities
• Align timeline to develop in a coordinated manner.
• Make sure knowledge and best practices are shared in advance.
• Develop and track Project timelines and deliveries
• Track tasks progress through Jira for each Project.
• Develop Jira Dashboards for detailed project status.
• Develop, update and maintain a global roadmap for all projects.
• Identify dependencies with other teams to plan
• Monitor progress and address potential issues or blockers
• Identify potential issues and share with other projects.
• Follow-up on vulnerability reports and ETAs for critical, high and medium tasks to be resolved.
• Keep track of KPIs reports, providing insights into decision making.
• Track Jira to extract KPIs regarding team progress and capacity.
• Understand team's capacity and each team member's expertise to reassign to different projects in case of need.
• Prepare a template for team / project reporting to share with stakeholders, leadership team and others.
• Documenting work, communicating and coordinating with the global team about changes
• Keep track of project documentation.
• Follow-up on deployment status and document status of tasks in each stage.
• Communicate important matters and keep everyone updated on major project updates.
• Encourage testing of our apps and retrieve and document feedback

Role Requirements

• 2-4 years of experience coordinating projects
• Experience with banking, aggregator, or money transfer partners
• Bachelor's Degree in BA or a related field
• Good communication skills
• knowledge of project management best practices
• Teamwork, problem-solving, adaptability, eagerness to learn, time management,
• Strong Analytical skills
• Strong organizational skills.
• Fluency in English & French
• Travel around Africa may be required

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ). Please see the location-specific benefits below and note

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.