Senior Change Management Specialist

il y a 2 semaines

Menara MarrakeshSafi, Maroc RHB Banking Group Temps plein 600 000  - 1 200 000  par an

Key Skills & Qualifications

  • CRM Platforms Expertise: Proficiency in (or familiar with) CRM systems such as Salesforce, Microsoft Dynamics 365, Zendesk, or similar platforms.
  • Technical Development Skills: Experience (or familiar) with programming languages such as Java, C#, or Python, and familiarity with CRM development tools (e.g., Salesforce Lightning, Dynamics 365 Power Platform).
  • Integration Experience: Knowledge of system integrations (APIs, web services, middleware) between CRM and other platforms (e.g., telephony systems, email management, customer support tools).
  • Data Management: Experience with customer data management, including importing/exporting data, data mapping, and ensuring data quality and compliance.
  • Business Process Understanding: A good understanding of contact centre operations, including workflows related to customer interactions, case management, and agent productivity will be an advantage.
  • Problem-Solving: Ability to troubleshoot issues, identify root causes, and implement effective solutions.

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