Key Account Manager

About Taager

Taager is the first B2B startup specialized in supporting social sellers. We are democratizing the social e-commerce space by enabling entrepreneurs — whether beginners or experienced — to sell online without capital, inventory, or operational experience. We handle product selection, storage, logistics, payment collection, and customer service on behalf of our merchants.

Launched in 2019 with a team of just 8 people, we've grown to over 350 employees across Egypt, Saudi Arabia, the UAE, and more recently, Morocco. We serve over 34,000 social commerce sellers from diverse backgrounds — from students seeking side income to seasoned digital marketers aiming to become independent entrepreneurs. Our sellers have access to over 2,500 high-potential products.

Our teams are driven by our mission and deeply motivated to provide the best experience for our sellers. With a commitment to quality and operational excellence, we're transforming the social commerce landscape in the MENA region

Our Mission

To empower anyone to start and grow their own e-commerce business.

Our Vision

We envision a world where anyone can sell online, earn a living, and even build wealth — all within a simple, low-risk environment. A world where the magic of technology is made accessible to the most talented merchants.

Why Join Taager?

• You'll work in an international environment with team members from over 10 nationalities.
• You'll be based in our Casablanca office with remote work options available.
• You'll have access to a very attractive compensation plan, depending on your ability to scale.
• We invest in team development and prioritize internal promotions.
• You'll work alongside ambitious, kind, and talented individuals.

About the Role

We're looking for a passionate and analytical Key Account Manager to join our growing team at Taager, the leading social-commerce platform empowering online entrepreneurs across MENA.

This position is based in Casablanca, Morocco, and plays a key role in expanding Taager's merchant network and strengthening relationships with our top-performing sellers.

As a Key Account Manager, you'll be responsible for building and nurturing relationships with key merchants and partners, driving their business growth, and ensuring an exceptional experience on the Taager platform. You'll act as the bridge between our merchants and internal teams — blending strategic thinking with hands-on execution to deliver measurable results.

What You'll Do

• Manage and grow a portfolio of key accounts — ensuring sales, retention, and satisfaction targets are met.
• Develop a deep understanding of each merchant's business model, category dynamics, and growth potential.
• Monitor account performance using data and reporting dashboards; identify gaps and implement improvement plans.
• Collaborate cross-functionally with Marketing, Operations, and Product teams to support merchants.
• Negotiate and plan promotional campaigns to increase revenue and visibility.
• Conduct regular business reviews with key clients and identify long-term growth opportunities.
• Stay informed on market trends, competitor activity, and category performance to identify expansion levers.

Must-Have Qualifications

• 2–5 years of experience in Key Account Management, Business Development, or Category Management (preferably in e-commerce, FMCG, or digital retail).
• Demonstrated success in managing and growing B2B or B2C accounts.
• Excellent relationship management and negotiation skills with brand owners and business partners.
• Strong analytical and problem-solving mindset with attention to detail.
• Proficiency in Excel/Google Sheets, CRM tools (HubSpot, Salesforce), and reporting dashboards.
• Fluency in French and Arabic (Darija); good command of English is required.
• Entrepreneurial, proactive, and comfortable working in a fast-paced, results-driven environment.

Nice-to-Have

• Experience working with marketplace or e-commerce platforms (Shopify, YouCan, Jumia, etc.).
• Knowledge of digital marketing metrics, logistics, and product activation flows.
• Familiarity with Google Data Studio, Looker, or other BI tools.
• Background in social commerce or influencer-driven sales.