Customer Solution Engineer

Certified as a Top Employer, KONE is dedicated to a better world of work and demonstrates this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing. 

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We have an exciting opportunity for an energetic and enthusiastic CSE Engineer. The Product Engineer provides technical expertise on the optimal KONE product for the customer. The position will be based in Casablanca.

He/she should understands how customer needs are translated into product-specific requirements and is accountable for coordination of all engineering work until the project is handed over to maintenance and will provides technical expertise support to the front line CSE team, field operation and sales team in Delivery process to handle order management and successfully implement KONE products and service solutions, that meet customer's contract specification by cost and leads time effective way, while ensuring compliance to codes and standards.

What will you do?

Collaboration with sales

• Responsible for finding the optimal KONE product to meet the customer's needs for non-standard Special Engineering requirements.
• Selects the correct product platform on which to make the offer and ensures the offer is Competitive.

Product planning – Costing

• Involves Supply Line, installation, maintenance, and project management to understand both the materials and the service cost of the product when needed
• Responsible for correct product costings in non-standard cases, both for corporate and local Materials

Product planning – Specs

• Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)
• Creates product specifications for corporate materials and local materials.
• Performs initial and revised non-standard energy calculations.
• Performs simple traffic analyses.
• When accountable for the overall engineering of the project:
• Accountable for technical site surveys
• Accountable for the technical content of the order between MS 0b and MS 2z

Product planning – Availability and lead times

• Coordinates product lead times from Supply Line and local sourcing

Product planning – Installability

• Ensures that the proposed product can be installed
• Ensures that the cost and work effort impact of installation is part of product plans, especially in non-standard installation situations

Product planning – Maintainability

• Ensures that the planned proposed product fulfils the customer's product lifecycle needs
• Identifies possible deviations from standard maintenance methods and ensures that resolutions are found

Product planning – Compliance

• Ensures that the proposed product fulfils local codes, regulations, and safety requirements
• Ensures alignment with environmental regulations
• Ensures that the planned product complies with KONE's Engineering Policy

Key tasks in the KONE Customer process

• Provides content for pre-booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts)
• Executes activities for holistic product planning.

Are you the one

• Bachelor's degree in mechanical, Electrical, or Civil Engineering.
• 2-4 years of experience in the elevator industry preferred.
• Candidate with a minimum of 1 to 2 years of experience in AutoCAD.
• Proficient with MS Office Word, Excel, and PowerPoint.
• Excellent communication and influencing skills in English.
• Excellent collaboration skills and the capability to work in teams with people from different cultural backgrounds.
• Capability for analytical thinking and focus on details - distinguishes between important information and irrelevant or minor details.
• Ability to work with global colleagues considering different time zones, language competencies, and differences in working culture.
• Excellent technical understanding of elevator, escalator, and Advanced People Flow solutions that meet customer expectations is considered a plus.

What do we offer

• A great dynamic team that promotes a collaborative environment.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs cover a wide range of professional skills.
• Engaging job with a position description and clear targets.
• Regular feedback through performance discussions.
• Opportunities for individual development.
• Mentoring and coaching programs.
• Flexibility, trust, and respect.
• Value-based culture, behavior, and ethics.
• Sustainability and innovation.
• Working for a successful organization.

Shortlisted candidates will be invited to complete an automated video interview. Please keep checking your emails for the link, which can sometimes land in the spam folder.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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