Sales Operations Associate

Our story

As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting network of relationships with industry leaders, both on the supplier and customer sides.

Arrow is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.

Job Description:

About US:

Join our dynamic Customer Operations team at Arrow Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you

As part of our company´s growth, ARROW AGC is strengthening its teams and is looking for a Sales Operation Associate,

We have currently a team in Casablanca where the atmosphere is friendly, sociable and positive. If you speak English and you like to work with other people - this might be something for you

What You'll Be Doing at Arrow?

As a Sales Operations Associate, your role will be diverse and essential to our operations. In this back-office role, you will support our customer-facing, Sales and Customer Service colleagues, allowing them to focus on selling and servicing our customers. Your responsibilities will include:

• Quotation Management: Collaborate with Sales colleagues to construct and manage quotes for new customer bids, new buys, shortages, annual contracts, and specialized quoting activities.

• Automation: Ensure all systems and data are aligned to drive automation across selling and service processes.

• Price Support: Upload customer bills of material and request special price support where applicable. Maintain and update product-related data points that are often requested to supplement the pricing elements, such as stock status, lead-time, MOQ, item classification, and other specifications.

• Order Processing support: Ensure quoted prices are reflected in contract price fields and customer part numbers are clean for seamless order processing.

• Issue Resolution: Resolve data mismatches and order issues promptly and undertake corrective actions to prevent recurrence.

• Post-Invoice Adjustments: Handle post-invoice adjustments both internally and externally when necessary.

• Backlog Management: Review quote related alerts and holds in the Oracle ERP system and make necessary corrections to ensure smooth processing.

• Team Collaboration: Enable customer-facing colleagues to build deep customer relationships and provide exceptional service by managing quotes and resolving queries efficiently, allowing them to focus on creating real value for our customers.

Who are we looking for?

• English advance level, additional language is an asset.

• Good knowledge of MS Office, Excel is a plus

• Customer Service, Order Management or Sales experience

• Accountability

• Communication and coordination skills

• Customer-oriented attitude

• Team player

What is in it for you?

• Full Permanent contract,

• Social advantages: CNSS, CIMR, Health insurance,

• Very good working atmosphere in a team of passionate collaborators,

• Work culture where you can make an impact,

• Dynamic environment with a friendly work atmosphere,

• Interesting career development opportunities in a quickly growing environment,

• Working within an international organization, recognized worldwide in its sector.

Do you see yourself as our future colleague? If yes – send us your application.

PLEASE ATTACH YOUR RESUME IN ENGLISH