Senior Customer Experience Advisor – Fluent English

il y a 1 semaine

Maroc BeLocum Temps plein

BeLOCUM, a Canadian tech company specializing in digital workforce solutions for the healthcare sector, is expanding internationally. We are looking for a Senior Customer Experience Advisor who is fluent in English with a clear and professional accent, to join our on-site team in Tanger. If you are confident in your spoken English and enjoy working in a dynamic, customer-focused environment, this is the opportunity for you. Your Responsibilities Manage and prioritize customer requests (phone, email, chat) in English, with professionalism, empathy, and efficiency. Handle sensitive or complex cases and ensure full follow-up until resolution. Work closely with internal teams (IT, Operations) to provide accurate and effective solutions. Identify recurring issues and recommend improvements to enhance the customer experience. Maintain clear, accurate documentation in the CRM and internal systems. Share best practices and contribute to the team's continuous improvement.

Profil Recherché

What We're Looking For:

Bachelor's degree or equivalent (business, communication, management, etc.).

3+ years of experience in customer service, call center, or client support roles.

Fluent English, with:

A clear, neutral, and professional accent,

Strong verbal communication skills,

The ability to communicate confidently with international clients.

Excellent listening, problem-solving, and communication abilities.

Strong stress management, diplomacy, and team spirit.

Comfortable using digital tools, CRM platforms, and communication software.

Avantages sociaux et autres

What We Offer:

Full-time permanent contract (CDI) with competitive compensation (base salary + bonuses).

On-site position in Tanger, within a structured and modern work environment.

Real career development opportunities in a fast-growing international company.

Full training on our tools, processes, and industry ecosystem.

A meaningful role supporting healthcare professionals.

Are you fluent in English with a professional accent?

Apply now on Indeed and join the BeLOCUM team

Amplitude horaire

Full-time, 02 OFF

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