night manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.

Night Manager – Four Seasons Hotel Rabat Kasr Al Bahr, Morocco

About Four Seasons Hotels and Resorts:

Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing . At Four Seasons, we are powered by people and our culture enables everything we do.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Hotel Rabat Kasr Al Bahr, Morocco:

This incredible hotel located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.

The Role of the Night Manager :

We currently have an opportunity for a talented and creative Night Manager to join our Four Seasons Hotel Rabat Kasr Al Bahr team in Morocco

As a Night Manager, your responsibilities are :

• To assume responsibility for all activities in the hotel in the absence of executive management.

• To be fully aware of all activities within the hotel on a day-to-day basis.

• To monitor the operation of all departments to ensure all operating standards are maintained.

• To ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance, and presentation and to take appropriate action if this is not achieved.

• To assist in maintaining a high level of security for both guest and hotel property.

• To be fully conversant with all emergency procedures and pertinent local legislation.

• To ensure all workstations are staffed correctly.

• To meet, greet, escort and bid farewell to all Vip guests in the absence of executive management.

• To effectively and efficiently handle and resolve all guests' complaints and problems in all areas of the hotel.

• To pass on the comments, suggestions and recommendations of guests to department heads and the planning committee.

• To ensure all glitches are properly logged and followed up on.

• To be fully conversant with the hotel credit policies and to monitor all guests accounts in the absence of the credit manager.

• To operationally assist all departments as may be required.

• To ensure active and effective communication between all departments during the night and between the night shift staff and the day staff.

• To carry out performance appraisals for all night front office staff.

• To ensure regular inspections of all hotel areas is done at least once every evening.

• To be fully trained in assistant duty manager duties and fully understand the hotel policies and procedures specially licensing laws.

• Be aware of hotels outside contractor's specifications i.e. pest control, carpet maintenance, window cleaning.

• To ensure that the daily sheet is prepared with all relevant and correct information, ready for the first morning shift.

• Operational:

• To ensure a computer back-up is run every 2 hours

• To act as a member of the hotel fire emergency and evacuation team and be fully conversant with the procedures to follow in event of such an emergency.

• To ensure night audit is running all correct reports in a timely manner.

• To prepare all reports needed for department heads and ensure they are sent on time.

• To ensure all early arrival rooms are ready and if not to look into alternative solutions.

• To allocate any new reservations that come through into the correct room categories.

• To ensure that the desk is fully stocked and ready for the AM team.

• To lead a night team briefing with all night team employees as well as the morning briefing during handover with the AM team.

Our Ideal Night Manager candidate will have:

You should have a good experience in luxury resorts, a desire to focus on the development of our team.

You will naturally also be a charismatic, nurturing, and inspiring leader with a strong passion for people welfare and development. You will be the Cultural Advocate of the Golden Rule; creating great workplaces for all great people to deliver great experiences.

Fluency in French, Arabic and English is a must for this location, along with eligibility to work in Morocco.

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts, and residences around the world, making us an undisputed "employer of choice."