Product Owner On Aftersales

Tasks:• Havebusiness expertise on information systems• Analyzerequests from regions• Supportprojects having an impact on the applications under his responsibility• Provide regularcommunication to the regions about the systems enhancements• Analyzerequests regarding exchanges between several systems (including some not in itsdirectscope)• Ensure theproper functioning of the systems under his responsibility• Manageaccess requests and inform end users with the conditions of access to managedsystems• Check andprocess users' access requests• Canintervene on tickets processing when needed• Check andvalidate KPI values consistency• Share KPIwith regionsBe the maincontact with the process managers in his field and with the IT managers incharge ofthedevelopment and maintenance of IT systems• Considerrequests for improvements from users in the regions• Updatingtest acceptance specifications if necessary• ExecuteUser Acceptance Tests of the systems managed at least in the final UAT phase•Communication, monitoring and traceability of exchanges with ICT Build and RUN(Stellantis ICTor ITSuppliers) on JIRAS• Elaborationof media to share in Governance meetings•Participation in Governance meetings and Obeyas• Supply ofindicators for Jira monitoring• Preparationof country communications (Projects, developments, corrections of anomalies, …)• Introducechanges and train regions•Write/update standards and user guides to retain and share business knowledge(how to)• Elaborateuser administration guides to explain the use, settings, business rules andconnectionsof theapplications on its domain• Elaborateuser guides to explain to end users the use of the applications on its domain(use of ascreen orstep, access rights)• Elaborate adocument to explain how to analyze and solve problems or answer to users'questions fora given subject on its application.• Update thisdocument for each new case identified• Archivestandards and user guides on business records storage platform (doc info orother)• Opening ofJIRAS (or equivalent) of anomalies or evolution respecting the standard• Opening onincidents at helpdesk for urgent problems• Creationand update of ITEM in collaboration with Level 2 & Business Owners• Define withthe tickets processing team (1.6) top 10 issues to be managed on priorityregardingdealers'feedback• Prioritizethe issues to be corrected according to business impact• Organize orparticipate to meetings with ICT teams to push the issues to be corrected withhighestpriority• Afterproduction deliveries, identify the existing tickets from dealers that canshould solved andprovide theappropriate feedback.• Canintervene on tickets processing when needed• KPI PWI todeliver• Define andset up application admin settings• Deployfunctionalities• Manage andcoordinate test users and dealersDeliverables& KPIs:Linked to thesystems to manage, the number of deliverables will be defined for a Quarterperiod.For example,list of potential deliverables to achieve :DescriptionDue TimeAnimation ofworkshops Week ANumber ofcommunications done Number & Week definedNumber ofJIRAS created and respecting the standard Number & Week definedNumber ofITEMS created Number & Week definedNumber orpercentage of tickets associated to Item Number & Week definedNumber ofuser guide update (including admin guide, how to dealwith issues)Number &Week definedNumber ofJIRA VCO in each release Number & Week definedObjectives• KPI1: 100%of documents delivered without delays ProfilRequiredprofile:You have at least 4 years ofprofessional experience in the field. You have a taste for challenge, with a strongtaste for analysis and a good spirit of synthesis.You have a fluent level inFrench/English.Location: Casablanca/Rabat