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CRM Product Owner

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Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein
Position:CRM Product OwnerJob Description:

About US:

At Arrow Electronics, we are a global provider of technology solutions, helping customers shape the tangible future. With innovation at the core of everything we do, our collaborative and forward-thinking teams are transforming the way business gets done in today's digital world. Join us and be part of a company that is driving change across industries—from commercial to cloud and everywhere in between.

As part of our company´s growth, ARROW Morocco is strengthening its teams and is looking for a CRM Product Owner.

Key Responsibilities

  • Define and manage the CRM product roadmap, aligning it with business goals, commercial strategy, and user needs.

  • Serve as the primary liaison between business stakeholders, end users, and technical delivery teams, translating high-level requirements into user stories and actionable features.

  • Own the product backlog; prioritize features and enhancements based on business value, technical feasibility, and impact.

  • Lead and participate in Agile ceremonies (backlog grooming, sprint planning, demos, retrospectives) and ensure clear acceptance criteria for each deliverable.

  • Collaborate with Sales, Marketing, Customer Service, and IT to gather feedback, analyze pain points, and drive continuous CRM improvements.

  • Maintain awareness of Salesforce platform capabilities, upcoming releases, and industry best practices.

  • Ensure data integrity, compliance, and security standards are upheld within the CRM ecosystem.

  • Monitor and report on CRM adoption, KPIs, and business outcomes.

  • Champion user training, change management, and communication to ensure successful rollout and adoption of features.

What is in it For You?

  • Full Permanent contract,

  • Social advantage: CNSS, CIMR, Health insurance.

  • Very good working atmosphere in a team of passionate collaborators.

  • Work culture where you can make an impact.

  • Dynamic environment with a friendly work atmosphere.

  • Interesting career development opportunities in a quickly growing environment.

  • Working within an international organization, recognized worldwide in its sector.

#LI-FH1

Location:MA-Casablanca, Morocco (Boulevard Al Quods)Time Type:Full timeJob Category:Information Technology