Clinical Education Manager

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Clinical Education Manager - Healthcare, and you will actively participate in the satisfaction of our customers and users, based in Casablanca, Morocco.

Your role:

You will act as main customers' contact regarding Application and Education topics, and you will take all necessary actions to ensure high customer satisfaction results including acting as first point of escalation
You will establish and maintain contact with customers and internal stakeholders to provide technical and business support
You will use your in-depth knowledge and your analytical thinking to execute superior strategy, by addressing processes, setting new parameters, and being source of ideas
You will manage direct reports, ensuring the team members have the right competences mix and mindset to provide world-class service to our customers. You will also ensure the staffing and performance development of the team
You will be directly responsible on Application/Education P&L and Education Revenue driving
You will manage and ensure a high level of performance by application department by monitoring all relevant KPIs

Your qualifications:

Bachelor's degree in engineering or equivalent
Minimum of 8 years' total experience, including at least 3 years' significant experience in field team management of direct reports with customers facing responsibilities. Management of field teams in at least two different sectors.
Advanced leadership and interpersonal skills, with the capacity to motivate, develop, and manage team performance.
Customer-oriented and have a strong understanding of customer services requirements and best practices.
Excellent interpersonal skills with strong ability to manage customer relationships, ensuring high satisfaction.
In-depth knowledge of P&L management, with the ability to drive Education-related revenue and ensure financial performance.
Ability to swiftly adapt to new situations.
Proven analytical skills with ability to identify and resolve problems.
Capacity to handle conflicts effectively.
Strong oral and written communication skills.
Fluent in Arabic, French and English.

Responsibilities:

You will act as main customer's contact regarding Application and Education topics, and you will take all necessary actions to ensure high customer satisfaction results including acting as first point of escalation
You will establish and maintain contact with customers and internal stakeholders to provide technical and business support
You will use your in-depth knowledge and your analytical thinking to execute superior strategy, by addressing processes, setting new parameters, and being source of ideas
You will manage direct reports, ensuring the team members have the right competences mix and mindset to provide world-class service to our customers. You will also ensure the staffing and performance development of the team
You will be directly responsible on Application/Education P&L and Education Revenue driving
You will manage and ensure a high level of performance by application department by monitoring all relevant KPIs

To find out more about the specific business, have a look at Products & Services - Siemens Healthineers (siemens-)

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Jobs & careers (siemens-)

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.
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