Technical Support Specialist

il y a 2 semaines

Rabat, Rabat-Salé-Kénitra, Maroc Eleveight Group Temps plein 30 000  - 60 000  par an
Position 
Position based in : Casablanca / Rabat 
Operating mode : Hybrid
Type of contract : CDI 
Start date : ASAP
Level of education required : Bac+5
 
Job description

Looking for a new challenge ? Join Eleveight

We are hiring on behalf of our partner a Technical Support Specialist  to take on the following responsibilities :

  • Support: Assist customers and technicians in diagnosing and resolving vehicle technical issues via phone, email, or chat.
  • Problem Resolution: Analyze reported problems, identify root causes, and provide clear, actionable solutions.
  • Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using the company's CRM system.
  • Collaboration: Work closely with engineering and product teams to relay customer feedback and contribute to product improvements.
  • Training: Stay updated on the latest vehicle technologies and repair techniques through continuous learning and training.
  • Quality Assurance: Ensure that all provided solutions meet company standards and contribute to overall customer satisfaction.

Profile required

  • Education: 2-4 year Automotive Technology program (certificate or degree) preferred, or equivalent job experience
  • Certifications: State or ASE Certified
  • Experience: Minimum 2 years of hands-on experience as an Automotive Technician (dealership preferred, but independent repair facilities are acceptable). Previous experience in customer service, or related fields is also preferred, but not required.
  • Technical Skills: Expert understanding of vehicle systems, diagnostics, and repair processes. Extensive experience with electric vehicle, infotainment, and hybrid technologies are a plus.
  • Communication Skills: Excellent verbal and written communication abilities, with a focus on clear and empathetic customer interactions.
  • Problem-Solving: Ability to think critically and provide effective solutions under pressure.
  • Computer Skills: Proficiency in CRM software, Microsoft Office Suite, and / or other relevant applications.
  • Customer Service Orientation: Commitment to delivering exceptional service and maintaining positive customer relationships.

About Eleveight

Eleveight is a consulting and recruitment company specializing in tailored talent solutions to support businesses in their transformation.

We connect top experts in Change & Transformation, Business Applications, and Data & AI with ambitious projects, offering opportunities that match their skills and career goals. With our personalized approach and international network, we provide high-quality support throughout the process, ensuring engaging missions and a work environment that fosters professional growth. Join Eleveight and unlock opportunities that recognize your expertise and accelerate your career.


 

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