Technical Support Specialist

il y a 2 jours

Rabat, Rabat-Salé-Kénitra, Maroc Eleveight Group Temps plein 15 000  - 30 000  par an
Position 
Position based in : Casablanca / Rabat 
Operating mode : Hybrid
Type of contract : CDI 
Start date : ASAP
Level of education required : Bac+5
 
Job description

Looking for a new challenge ? Join Eleveight

We are hiring on behalf of our partner a Technical Support Specialist  to take on the following responsibilities :

  • Support: Assist customers and technicians in diagnosing and resolving vehicle technical issues via phone, email, or chat.
  • Problem Resolution: Analyze reported problems, identify root causes, and provide clear, actionable solutions.
  • Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using the company's CRM system.
  • Collaboration: Work closely with engineering and product teams to relay customer feedback and contribute to product improvements.
  • Training: Stay updated on the latest vehicle technologies and repair techniques through continuous learning and training.
  • Quality Assurance: Ensure that all provided solutions meet company standards and contribute to overall customer satisfaction.

Profile required

  • Education: 2-4 year Automotive Technology program (certificate or degree) preferred, or equivalent job experience
  • Certifications: State or ASE Certified
  • Experience: Minimum 2 years of hands-on experience as an Automotive Technician (dealership preferred, but independent repair facilities are acceptable). Previous experience in customer service, or related fields is also preferred, but not required.
  • Technical Skills: Expert understanding of vehicle systems, diagnostics, and repair processes. Extensive experience with electric vehicle, infotainment, and hybrid technologies are a plus.
  • Communication Skills: Excellent verbal and written communication abilities, with a focus on clear and empathetic customer interactions.
  • Problem-Solving: Ability to think critically and provide effective solutions under pressure.
  • Computer Skills: Proficiency in CRM software, Microsoft Office Suite, and / or other relevant applications.
  • Customer Service Orientation: Commitment to delivering exceptional service and maintaining positive customer relationships.

About Eleveight

Eleveight is a consulting and recruitment company specializing in tailored talent solutions to support businesses in their transformation.

We connect top experts in Change & Transformation, Business Applications, and Data & AI with ambitious projects, offering opportunities that match their skills and career goals. With our personalized approach and international network, we provide high-quality support throughout the process, ensuring engaging missions and a work environment that fosters professional growth. Join Eleveight and unlock opportunities that recognize your expertise and accelerate your career.


 

  • IT Specialist

    il y a 2 jours

    Rabat, Rabat-Salé-Kénitra, Maroc Fortrade Ltd. Temps plein 600 000  - 1 200 000  par an

    Job Description – IT SpecialistLocation:Rabat, MoroccoType:Full-Time | On-SiteLanguage:Fluent English RequiredEnvironment:Multicultural | Fast-paced | InternationalAvailability:Immediate Hiring – Urgent RequirementAbout the CompanyFounded in 2013 and headquartered in the UK, our business partner is a rapidly growing provider of online trading and...

  • Customer & Technical Support Advisor. Anglophone

    il y a 2 jours

    Rabat, Rabat-Salé-Kénitra, Maroc ULTIMATE BUSINESS TEAM CALL Temps plein 42 000  - 48 000  par an

    Your Mission:Are you seeking a promising and rewarding career with genuine growth opportunities and attractive remuneration? Join our dynamic team As part of our continuous expansion, we are looking for motivated talent to strengthen our call center. You will be responsible for managing customer and technical support by handling calls related to solar...

  • SEO Specialist

    il y a 2 semaines

    Rabat, Rabat-Salé-Kénitra, Maroc Vesense Temps plein 300 000  - 450 000  par an

    We are looking for a results-driven SEO Specialist to join our Marketing team. In this role, you'll take ownership of our organic search strategy and execution improving visibility, driving high-intent traffic, and helping convert search intent into business results.Key ResponsibilitiesDesign, execute, and iterate on a comprehensive SEO strategy across...

  • Aquatic Life Support System Technician

    il y a 2 jours

    Rabat, Rabat-Salé-Kénitra, Maroc Eram Talent Temps plein 40 000  - 60 000  par an

    Eram Talent is excited to announce an opportunity for a skilled Life Support System - Aquaculture in Saudi Arabia. This position involves working with advanced aquatic systems to ensure optimal environmental conditions for aquatic life in aquaculture facilities. The successful candidate will oversee the installation, maintenance, and operation of critical...

  • HR Ops Specialist

    il y a 7 jours

    Rabat, Rabat-Salé-Kénitra, Maroc AXA Global Business Services (AXA GBS) Temps plein 120 000  - 240 000  par an

    The HR Operations Specialist will be in charge within the team of multiple cross-functional activities, he will be versatile in the execution of the tasks to ensure the back-up and the adoption of the rotation with the other members of the team. Part of its activities could be dedicated to the collect, compilation and analysis of HR data, metrics, and...

  • Grower Support Representative I

    il y a 2 semaines

    Rabat, Rabat-Salé-Kénitra, Maroc Fall Creek Farm & Nursery, Inc. Temps plein 40 000 $US - 60 000 $US par an

    Fall Creek is creating a world with better blueberries through its friendly, collaborative team spread across the globe. To help us accomplish this, we are seeking a qualified Grower Support Representative I. This position will be located in Kenitra, Morocco .POSITION SUMMARY:The Grower Support Representative I is a front-line position responsible for...

  • Customer Service Executive

    il y a 2 semaines

    Rabat, Rabat-Salé-Kénitra, Maroc Amazon Temps plein 80 000 $US - 120 000 $US par an

    DescriptionAre you passionate about helping people during times of need and solving problems for customers? Do you excel at managing complex situations? If you answered yes, this may be the role for you. Shipping & Delivery Support (SDS) is a customer service organization dedicated to create world class support for all Amazon Logistics customer segments. SDS...

  • Spécialiste en référencement

    il y a 2 semaines

    Rabat, Rabat-Salé-Kénitra, Maroc REECHO Temps plein 30 000  - 40 000  par an

    Join a fast-growing company in Rabat working with international clients across tech, e-commerce, finance, and healthcare. You'll lead end-to-end organic growth through strategic link-building, technical SEO, and data-driven experiments.Key Responsibilities:Perform technical and content audits on various CMS (WordPress, Shopify, Webflow)Identify quick wins...

  • Digital Operations Specialist

    il y a 1 semaine

    Rabat, Rabat-Salé-Kénitra, Maroc Belkatours Temps plein 60 000  - 72 000  par an

    Mission principale :Le Spécialiste Opérations Digitales est responsable de la performance et de l'intégration des systèmes numériques de Belkatours (site web, CRM, automatisations, outils d'IA).Il veille à la fluidité des processus internes et au bon fonctionnement de l'écosystème digital de l'entreprise. Tâches principales :-Gestion du site web...

  • Automation & AI Specialist (n8n)

    il y a 2 jours

    Rabat, Rabat-Salé-Kénitra, Maroc DrHype Temps plein 600 000  - 1 200 000  par an

    Own the automation stackAt DrHype, we believe smart people shouldn't spend their day clicking buttons or moving data around. That's why we build automation systems that let teams move faster, scale bigger, and focus on what really matters: strategy and growth.Now, we're looking foran Automation & AI Specialist (n8n)to help us push this mission even...