Account Run Lead
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Operating mode : Hybrid
Type of contract : Full Time (CDI)
Start date : ASAP
Level of education required : Bac+5
Looking for a new challenge ? Join Eleveight
We are hiring on behalf of our partner in the technology sector and are looking for an Account Run Lead to take on the following responsibilities :
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Act as the single point of contact (POC) for all run delivery activities within the account.
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Coordinate day-to-day service delivery across all offering domains, ensuring adherence to SLA commitments and financial performance objectives.
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Develop and execute comprehensive run delivery plans to achieve service quality, cost efficiency, and delivery timelines.
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Drive incident management and lead critical incident resolution as the Production Environment Manager (PEM).
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Monitor delivery performance, conduct service delivery reviews, and manage Continuous Service Improvement (CSI) initiatives.
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Implement LEAN and automation programs to improve productivity and reduce operational costs.
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Collaborate with technical teams to ensure new builds or solutions do not impact the run environment.
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Promote a Zero Defect / Zero Outage culture across delivery teams and external partners.
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Lead and support Rapid Response Teams in case of run failures
Profile required
Qualifications & Experience
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Education: Bachelor’s or Master’s degree in Engineering, Computer Science, or a related field (MBA is a plus).
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Experience: Minimum of 10 years in IT governance, service delivery, or customer operations, ideally in a large-scale environment.
Skills & Expertise
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Proficiency in Office 365 (Excel), Roadmap, Action Lifecycle Management, Salesforce, PPMC, and solid understanding of ITIL and CMMI frameworks.
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Strong knowledge of service delivery governance, incident management, and run operations.
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Excellent communication and coordination skills across multidisciplinary teams.
Languages
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French: Fluent (mandatory).
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English: Professional working proficiency (mandatory).
Personal Qualities
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Strong sense of responsibility, accountability, integrity, and respect.
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Demonstrated leadership, rigor, and analytical mindset.
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Ability to work under pressure and manage complex service environments.
About Eleveight
Eleveight is a consulting and recruitment company specializing in tailored talent solutions to support businesses in their transformation.
We connect top experts in Change & Transformation, Business Applications, and Data & AI with ambitious projects, offering opportunities that match their skills and career goals. With our personalized approach and international network, we provide high-quality support throughout the process, ensuring engaging missions and a work environment that fosters professional growth. Join Eleveight and unlock opportunities that recognize your expertise and accelerate your career.
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