Customer Service Associate IV
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Job Overview
Strengthens customer relationships by acting as a liaison between customer and any internal points of contact.
Job Requirements
- Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required.
- Investigating credit and debit requests and queries to issue credit/debit as necessary.
- Answering technical queries from customers using online technical references and to offer alternatives using available resources.
- Driving corrective actions and improvement projects that will raise customer satisfaction levels.
What your background should look like
Typically requires 0-2 years of related work experience. Requires high school diploma. Completion of an AA degree or equivalent is preferred.
Competencies
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