IT Desktop and Network Support

Il y a 2 heures

Casablanca, Casablanca (Dar el BeÃÂ¯da), Maroc Brilliant Computers Temps plein

Job Description<\/b>
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- Provides administration and maintenance of IT hardware and software in production in
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conjunction with onsite & remote Delivery Teams.
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- Resolve, Record and Update incident resolution/workflow details.
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- Maintains documentation for site/client technical infrastructure.
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- Provides support for all applications and technologies that are site specific.
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- Executes deployment of IT solutions in their site according to specifications and procedures
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from Service delivery (SD) organization.
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- Collaborate with SD Coordinator in the troubleshooting & management of site IT
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infrastructure, such as desktops, laptops, TS, printers, Mobile Phones, Blackberry, software &
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other devices as requested.
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- Monitor and assist, when necessary, to ensure effective co -ordination of first line and Service
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Delivery help desk services to users.
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- Follow ITIL process for escalation & resolution incidents, problems.
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- Ensures that Incidents are resolved on the site while respecting the Service Levels for incidents.
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- Mobile Phone assistance on the enrolment of the terminal according to a defined process.
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- Ensures that Service Requests are completed within SLA.
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- Onsite patching according to SD, Datacenter or SDM request.
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- Provides support to Infrastructure & Service Request teams in the resolution of Incidents &
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Service Requests for the site.
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- Reset power cycling of server, router etc.
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- Patching network connection.
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- Network Printer settings assistance.
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- Non -exhaustive list of tasks and duties that can be asked on SD / SDM demand according to
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best practice relationship.
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Advantageous Skills for support at sites would be:<\/b>
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At least 3 years of experience in the field or in a related area required - Strong Microsoft Office
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skills (Outlook, Word, Excel, PowerPoint etc.)
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- Strong Microsoft Operating System installation and troubleshooting skills.
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- Strong Break/Fix skills Desktops/Workstations, Notebooks and Printers and Handheld. Broad
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experience of IT with good understanding of Networks, Servers, and Telecoms Strong Client
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service skills.
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- Ability to provide consistent, excellent Client support to entire staff, representing a variety of
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personalities and management levels Strong written and verbal communication skills.
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Requirements<\/h3>

Required Tools <\/b>
Laptop (Windows/macOS) with terminal tools (e.g., PuTTY/teams/Anydesk) and with full administrator right.
Console cable (e.g., RJ45 -to -USB/Serial as applicable) and required adapters
Spare Patch Cord/Cable (5m) x 2
Basic screwdriver kit (Phillips/flathead/torx as applicable)
Basic cable testing tools for damage identification (e.g., cable tester; other basic testers)
Crimping tool and cutter
RJ45 terminator (surplus)
Labelling Machine<\/span>
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IT Desktop and Network Support

Requirements<\/h3>

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IT Desktop and Network Support

Requirements<\/h3>

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