Opératrice
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Opérateur(rice)
Le Royal Mansour Marrakech recrute un (e) Opérateur(rice).
Mission principale :
Gérer l’accueil téléphonique de tous les appels entrants et sortant et apporte une attention toute particulière aux appels des clients. Par sa gentillesse et efficacité elle contribue à l’image d’excellence du Royal Mansour.
Activités et responsabilités :
- Assure la prise d’appels téléphoniques ;
- Respecte les protocoles téléphoniques établis ;
- Accueille les hôtes au téléphone avec gentillesse et personnalise la communication ;
- Reçoit les appels téléphoniques avec célérité et efficacité et les transmets aux services et personnes concernés en respectant les normes propres à l’établissement (identification de l’appelant, etc.) ;
- Sait faire patienter habilement en cas d’appels simultanés ;
- Note les messages et les transmets rapidement en assure le suivi ;
Profil Requis :
- Niveau Bac ;
- Minimum 1 année d’expérience dans une fonction équivalente hôtellerie de luxe ou centre d’appels.
- Bonne maîtrise de l’arabe, du français et de l’anglais ; la connaissance d’autres langues étrangères est un atout certain.
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