Resort Representative
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MTS Globe
Who are we?
MTS Globe is one of Europe’s leading destination management companies, operating in 66 destinations across 23 countries and serving over 11.5 million travellers each year.
What do we do?
We connect travel brands, tour operators, and hotels, delivering high-quality destination services through local expertise, strong partnerships, and advanced technology. We provide a full range of destination services - from hotel accommodation and transfers to excursions, guided tours and cruise handling.
What do we offer?
At MTS Globe, you’ll be part of an international environment where people collaborate across cultures and borders. We offer a dynamic workplace where talent can grow, learn, and build a global career.
Why join us?
Join an international and multicultural team where you can grow your career, develop globally, and be part of a company that is constantly evolving in a dynamic industry.
JOIN US AND DISCOVER YOUR FUTURE WITH MTS GLOBE GROUP
MTS Globe is an equal opportunities employer.
Job description
The Resort Representative is the primary point of contact for guests during their holiday. The role ensures excellent customer service, provides accurate information, supports guests throughout their stay and promotes excursions and services to enhance the customer experience. The representative acts as the company’s ambassador within assigned hotels and maintains strong relationships with hotel partners.
Key Responsibilities
Guest Services
- Welcome guests upon arrival and provide a professional introduction to the resort, hotel procedures, and company services.
- Conduct welcome meetings and briefings according to company standards.
- Handle guest inquiries, feedback and complaints, ensuring issues are resolved promptly and effectively.
- Provide accurate information regarding excursions, local attractions, safety procedures, and resort facilities.
- Maintain a visible presence in allocated hotels and ensure daily hotel visits are completed.
Sales & Promotion
- Promote and sell excursions, activities, and services offered by the company.
- Achieve or exceed daily/weekly sales targets.
- Record all bookings and payments accurately and ensure proper follow-up.
- Use selling techniques to maximize revenue while ensuring customer satisfaction.
Operations & Administration
- Prepare daily reports: sales reports, guest feedback, incident logs, and hotel visit summaries.
- Assist in airport operations when required (arrivals, departures, transfers).
- Follow company procedures regarding cash handling, reporting and documentation.
- Ensure promotional materials (displays, posters, brochures) are clean, updated, and well presented in each hotel.
Safety & Compliance
- Comply with company health and safety procedures.
- Provide guests with essential safety information, including emergency contacts and local regulations.
- Report any incident, accident or risk situation immediately to management.
Skills & Competencies
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a positive and professional attitude.
- Confident speaker with the ability to present information clearly.
- Sales-driven with negotiation and persuasion skills.
- Problem-solving ability and capacity to work under pressure.
- Organizational skills and attention to detail.
- Ability to work both independently and as part of a team.
Requirements
- Previous experience in tourism, hospitality, or customer-facing roles is an asset.
- Fluency in English (additional languages such as French or German are an advantage).
- Good knowledge of the resort area, culture, and excursions (training provided).
- Availability to work flexible hours, weekends, and public holidays.
- Professional appearance and behavior.
- Have a means of transportation (Car, Motocycle,...)
Performance Indicators
- Guest satisfaction score
- Sales performance and conversion rate
- Quality of hotel coverage and reporting
- Complaints resolution and response time
