Customer Support
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What You'll Do
• Become an expert and maintain a full understanding of our products and services. Explain it to our new learners who are starting a goFLUENT Training
• Offer the learner the best journey possible, by understanding the expectations and being efficient in giving the solutions to concerns the learner might face
• Reply to our learners requests on several communication channels (phone, email, chat, etc.)
• Ensure a smooth and efficient communication with internal teams
• Call students to encourage them to take full advantage of the available resources
• Be proactive in order to optimize our internal procedures, improve the quality of our responses and raise learners feedback You'll love this job if you
• Are outstanding at communicating, both orally and written (Turkish is your mother tongue)
• Have a previous successful experience in customer support
• Are very empathic and able to solve complex conversations in order to give a smile to customers
• Are an organized, responsive, adaptable, sincere, and autonomous person We are looking for
• 1 year of experience in customer service
• Internet savvy and proficient in MS Office, Google Docs and Open Office
• Advanced level of English (verbal and written)
• Bachelor's/College Degree in any field
What we offer
Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:
• Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.
• Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Full on-boarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a goFLUENT learner. Learn from one of our 49 business languages
• Ability to work from any of our 20+ offices around the world.
• Exciting team-building events. Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/
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