Manager- Customer Growth

As a Manager
- Customer Growth, you will be required to:
• Own and deliver against agreed targets, and report progress and results to leadership clearly and regularly.
• Achieve the annual expansion revenue target of 20% year-on-year growth across existing and new international accounts.
• Build and manage a healthy pipeline, identifying growth opportunities within each account.
• Deliver accurate revenue forecasts on a monthly and quarterly basis.
• Build strong, long-term relationships with key decisionmakers in every account.
• Run regular business reviews to assess performance, align goals, and uncover new opportunities.
• Maintain a high customer satisfaction score across the portfolio and act quickly on risks or concerns.
• Prepare and manage proposals, contracts, and renewals from draft through to signature.
• Handle all client communications professionally, ensuring commitments are met on time.
• Share regular feedback on client needs, competitor activity, and regional market trends with the Product, Sales, and leadership teams.
• Work closely with cross-functional teams to make sure clients get the right solutions and support. The ideal candidate should have:
• BSc in Business Administration, Marketing, Economics, Commerce, or a related field
• 5-7+ years of experience in B2B sales, account management, customer growth, customer success, or revenue operations
• MBA or postgraduate qualification in marketing, business analytics, or management
• Certifications in Salesforce, HubSpot, Gainsight, or Google Analytics is an added advantage
• Proven track record of delivering measurable results, such as upsell revenue and pipeline growth from existing customers
• Direct ownership of retention or revenue targets in a customer-facing role
• Experience building trusted, long-term relationships with international clients across different countries, time zones, and cultures
• Experience working with cross-functional teams (e.g., product, sales, marketing, support)
• Excellent English communication skills, with the ability to explain complex solutions simply
• Experience in Healthcare, MedTech, or hardware industries would be an added advantage