Industrial IT

Role: Industrial IT & SCADA Product Specialist Seniority Level: Mid-Senior level Employment Type: Full-time Industry: Industrial Automation / Oil & Gas / Energy / Chemicals / Manufacturing

About the Role
We are seeking an experienced Industrial IT & SCADA Product Specialist to bridge the gap between plant floor operations and enterprise IT systems. In this role, you will serve as the technical authority across our core industrial software portfolio, including Historian systems, Alarm management, Call-out systems, Pipeline SCADA, and Vibration monitoring. You will manage the end-to-end lifecycle of mission-critical applications: from scoping requirements with business stakeholders and deploying complex configurations to delivering Level 3 escalation support and shaping future product evolutions. What You Will Do 1. Solution Deployment & Maintenance
• Lead the deployment, commissioning, and system revamping of industrial software across diverse operational environments.
• Configure OPC DA/UA interfaces, DCOM settings, and integrate with standard Distributed Control Systems (DCS/BPCS) including DeltaV, Yokogawa, Siemens, and Foxboro.
• Execute tag list validation, configuration, and data mapping.
• Manage User Acceptance Testing (UAT) directly with clients and translate user feedback into actionable product requirements for development teams.
• Oversee lifecycle maintenance, patch rollouts, and software version upgrades. 2. Level 3 Technical Support & Knowledge Transfer
• Act as the ultimate technical escalation point (L3) for complex incidents and operational issues within the application portfolio.
• Perform in-depth root cause analysis and implement durable corrective action plans.
• Mentor and upskill Level 2 support teams through structured training, technical runbooks, and continuous knowledge transfer. 3. Product Evolution & Technical Presales Support
• Collaborate with Account Managers as the technical subject matter expert during customer discovery sessions and technical presentations.
• Identify operational pain points, qualify technical feasibility, and highlight product coverage gaps.
• Author Statements of Work (SOW), functional specifications, and detailed technical documentation to guide engineering and delivery teams. What You Bring Must-Have

Qualifications:

Education:
Bachelor’s or Master’s degree in Engineering, Information Technology, Computer Science, Automation, or a related discipline. Domain

Experience:
3+ years hands-on experience deploying, administering, or supporting industrial supervision software (Historian, SCADA, Alarm Management). Technical Proficiency:
• Demonstrated experience with AVEVA (formerly OSIsoft) PI System (strongly preferred).
• In-depth knowledge of industrial communication protocols: OPC DA, OPC UA, and DCOM architecture.
• Experience interfacing with DCS/PLC systems (DeltaV, Yokogawa, Siemens, Foxboro). Communication: Full professional proficiency in English with the ability to tailor technical concepts to both operational plant teams and executive stakeholders. Problem-Solving: Proven track record in analytical troubleshooting, incident management, and authoring technical documentation/SOWs. Nice-to-Have

Qualifications:
• Hands-on experience with tools such as Ignition, Emerson AMS, Emerson Open Enterprise, or Alert IT.
• Background in large-scale continuous process industries (Chemicals, Oil & Gas, Energy, or Electronics manufacturing).
• Familiarity with industrial data analytics, predictive maintenance, or Applied AI/ML concepts. Why Join Us? You will operate at the critical intersection of Information Technology (IT) and Operational Technology (OT), directly impacting operational reliability and digital transformation across complex industrial facilities.

We offer
continuous professional development, exposure to tier-one industrial architectures, and a collaborative environment where your technical decisions carry real operational weight.