Account Manager – Agency

What you will be doing: Act as the main point of contact for agencies and 3rd party clients, and for internal KAM teams on all Jumia Advertising Services matters. Build and maintain strong commercial relationships with agencies and 3rd parties to drive recurring, growing and sustainable business. Manage the full sales cycle: pipeline creation, partner qualification, outreach, pitching, negotiation, closing, execution and reporting. Lead data-led media strategy for your accounts: define objectives, plan multi-channel campaigns, recommend formats and allocate budgets accordingly. Work closely with internal teams (Ad Ops, design, data, commercial) to ensure seamless campaign execution and KPI delivery. Optimize campaigns on a daily basis and provide proactive client servicing through regular check
- ins, insights, performance reviews and strategic recommendations. Identify upsell and cross-sell opportunities to expand account value. Monitor performance, market trends and competitor activity to continuously propose relevant improvements and innovative solutions to clients. What we are looking for: Bachelor’s or Master’s degree in Marketing, Business, Advertising or a related field. 5+ years of experience in digital advertising in a sales or client-facing role: media agency, ad network, publisher, retail media platform or advertiser side. Existing relationships with, or strong working knowledge of, global and regional media agency networks and their trading and commercial structures. Strong hands-on experience managing online marketing campaigns: display, performance, retail media, social… with a solid understanding of KPIs and budget management. Understanding of the retail media / commerce media model — always-on, performance-priced and audience-led — and how it differs from traditional placement-based advertising. Comfortable working with data, dashboards and large datasets. Working knowledge of attribution and measurement principles (ROAS, closed-loop reporting, CPC/CPM auction pricing), with the ability to speak credibly to agencies about performance outcomes. Comfort selling first-party data and audience monetization propositions (audience segments, insights products etc) as a distinct commercial offering, not just media placements. Strong client management skills, with the ability to coordinate multiple stakeholders and priorities at once. Commercial mindset with proven ability to negotiate, persuade and close deals. Ability to operate within a standardized, centrally-defined commercial playbook while adapting to local market dynamics across Jumia markets. Sensitivity to brand identity and content quality.