MS DYNAMICS 365 CRM

DXC Technology Egypt is looking for a highly experienced Senior Microsoft Dynamics 365 CRM Technical Consultant to join our Modern Application Development Group in Egypt. The role will support digital transformation initiatives for enterprise and public sector clients by designing, developing, integrating, and supporting scalable Microsoft Dynamics 365 Customer Engagement solutions across Sales, Customer Service, Field Service, Marketing, and related Power Platform capabilities. The consultant will work closely with business stakeholders, solution architects, functional consultants, and development teams to translate business requirements into secure, high-quality technical solutions. Responsibilities
• Lead the technical design, development, customization, and implementation of Microsoft Dynamics 365 CRM/Customer Engagement solutions.
• Customize and configure entities/tables, forms, views, dashboards, business rules, workflows, security roles, and business process flows.
• Develop custom plugins, custom workflow activities, JavaScript/TypeScript extensions, Web API integrations, and server-side components using C#, .
NET Framework, and .
NET Core/.
NET 6+ where applicable.
• Design and implement integrations between Dynamics 365 CRM and enterprise applications using REST/SOAP APIs, Azure Integration Services, Logic Apps, Azure Functions, Service Bus, and third party integration platforms.
• Build and extend Power Platform solutions including Power Apps, Power Automate, Dataverse, and Power Pages when required.
• Participate in requirement analysis, fit-gap workshops, technical design sessions, estimation, and solution architecture reviews.
• Support data migration, data cleansing, duplicate detection, and integration mapping activities using Dataverse, Dataflows, KingswaySoft, SSIS, or similar tools.
• Manage solution packaging, deployment, environment strategy, release management, and CI/CD pipelines using Azure DevOps and Microsoft best practices.
• Troubleshoot complex CRM issues, optimize solution performance, ensure security compliance, and provide production support.
• Prepare and maintain technical design documents, interface specifications, deployment guides, unit testing evidence, and support documentation.
• Provide technical leadership, code reviews, mentoring, and guidance to junior CRM developers and consultants. Desired Skills and Qualifications
• 6+ years of hands-on experience in Microsoft Dynamics 365 CRM/Customer Engagement technical implementation and support.
• Strong technical expertise across Dynamics 365 Sales, Customer Service, Field Service, Marketing, Dataverse, and Model-Driven Apps.
• Advanced development experience with C#, .
NET Framework, .
NET Core/.
NET 6+, ASP.
NET, Web API, REST/SOAP services, JavaScript, TypeScript, HTML, CSS, and SQL Server.
• Proven experience developing plugins, custom workflow activities, custom actions/APIs, PCF controls, ribbon commands, client-side scripting, and reusable technical components.
• Strong knowledge of Power Platform including Power Apps, Power Automate, Dataverse security model, connectors, environment management, and ALM.
• Experience integrating Dynamics 365 CRM with ERP, contact center, portal, payment, middleware, and third-party enterprise systems.
• Hands-on experience with Azure services such as Azure Functions, Logic Apps, Service Bus, Key Vault, App Services, Application Insights, and Azure DevOps.
• Solid understanding of solution architecture, security roles, field-level security, data governance, performance optimization, and environment strategy.
• Experience with data migration, data quality, integration mapping, and reporting using tools such as SSIS, KingswaySoft, Power BI, FetchXML, SQL, or Dataflows.
• Ability to prepare technical design documents, deployment plans, code review reports, and production support handover documentation.
• Prior experience working in Egypt or supporting Egypt-based enterprise/government clients is preferred; Arabic language capability is an advantage. Nice to have

skills:
• Microsoft certifications in Dynamics 365 Customer Engagement, Power Platform, Azure Developer, or Solution Architect are preferred.
• Experience with Omnichannel for Customer Service, Customer Insights, Power Pages, Copilot Studio, or AI-enabled CRM scenarios is an advantage.
• Exposure to Agile/Scrum, SAFe, DevSecOps, automated testing, and enterprise release governance is a plus.
• Knowledge of Egypt regulatory, data residency, cybersecurity, and government sector delivery requirements is desirable. Soft

Skills:
• Excellent verbal and written communication skills.
• Highly analytical and detail-oriented with strong problem-solving abilities.
• Strong interpersonal skills with a focus on collaboration, adaptability, and teamwork.
• Proactive, self-motivated, and client-focused mindset.
• Capable of managing multiple priorities and delivering results in a dynamic environment.