Customer service representative
Il y a 1 jour
Tangier-Tetouan-Al Hoceima, Maroc
Electrical Components International
Temps plein
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The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
• Customer orders reception
• Ensuring the correct register of customer orders/forecast in the system
• Coordinating with planning & procurement deliveries to customer
• Negotiation with customer and/or facility to unify the targets of deliveries on time and company efficiency
• Orders/OTD/Sales follow up
• Improvement of service to customer and department efficiency
• Reporting relevant data to the manager of the department
• Meeting customer complaints from supply chain
• Planning support Qualifications
• At least 2 years' of relevant work experience
• Master degree in supply chain
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Customer orders reception
• Ensuring the correct register of customer orders/forecast in the system
• Coordinating with planning & procurement deliveries to customer
• Negotiation with customer and/or facility to unify the targets of deliveries on time and company efficiency
• Orders/OTD/Sales follow up
• Improvement of service to customer and department efficiency
• Reporting relevant data to the manager of the department
• Meeting customer complaints from supply chain
• Planning support Qualifications
• At least 2 years' of relevant work experience
• Master degree in supply chain
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work