Network Operations Manager

LPS GRUPO is a telecommunications services company specializing in Fiber-to-the-Home (FTTH) networks, mobile technologies, and telecommunications infrastructure. With a multidisciplinary team of technical experts, the company delivers end-to-end project solutions, covering network deployment, infrastructure management, technical feasibility, quality control, health and safety coordination, and occupational risk prevention. LPS GRUPO also supports infrastructure legalization and regulatory compliance, ensuring that projects meet applicable requirements established by public authorities. Through tailored, client-focused solutions, the company is committed to delivering reliable, efficient, and compliant telecommunications infrastructure while fostering professional development and long-term career opportunities. Role DescriptionLPS GRUPO is seeking an experienced FTTH Network Operations Manager to oversee and coordinate the operational performance, maintenance, and service delivery of fiber-optic telecommunications networks. Based in Rabat, Morocco, the successful candidate will be responsible for managing network operations, supervising technical teams, ensuring service quality, and coordinating incident resolution and corrective maintenance activities. The role requires strong expertise in FTTH infrastructure, field operations, network troubleshooting, and operational performance management. The Network Operations Manager will work closely with internal departments, field teams, subcontractors, suppliers, and clients to ensure network availability, operational efficiency, compliance with technical standards, and the achievement of contractual service-level agreements (SLAs).

Key Responsibilities
1. Network Operations Management
• Oversee daily FTTH network operations, ensuring service continuity, network reliability, and operational efficiency.
• Supervise network monitoring, maintenance, troubleshooting, and restoration activities.
• Coordinate preventive and corrective maintenance plans to minimize service disruptions.
• Ensure timely resolution of network incidents, faults, and service interruptions.
• Monitor network performance indicators and implement corrective actions where required. 2. FTTH Infrastructure and Technical Support
• Maintain a strong understanding of FTTH architecture, including optical distribution networks, fiber-optic cables, distribution points, cabinets, splitters, and customer connection infrastructure.
• Supervise technical interventions related to fiber-optic infrastructure, including fault localization, cable damage, network testing, and service restoration.
• Coordinate with deployment, splicing, cabling, and field maintenance teams to resolve complex technical issues.
• Ensure compliance with network design specifications, technical standards, and client requirements.
• Support capacity planning, network optimization, and infrastructure improvement initiatives. 3. Team Management and Field Coordination
• Lead, organize, and supervise network operations teams, technicians, and subcontractors.
• Allocate resources, prioritize interventions, and coordinate daily operational activities.
• Monitor team productivity, work quality, attendance, and compliance with operational procedures.
• Provide technical guidance and support to team members and promote continuous skills development.
• Coordinate field activities across multiple sites and projects, ensuring efficient resource utilization. 4. Incident Management and Service Quality
• Establish and maintain effective procedures for incident reporting, escalation, troubleshooting, and resolution.
• Analyze recurring network failures and identify root causes to prevent future incidents.
• Ensure incidents are resolved within agreed contractual deadlines and SLA requirements.
• Coordinate communication with clients and relevant stakeholders regarding incidents, operational risks, and service restoration.
• Implement continuous improvement measures to enhance network availability and customer satisfaction. 5. Performance Reporting and Continuous Improvement
• Define and monitor key performance indicators (KPIs), including network availability, fault resolution time, incident recurrence, productivity, and SLA compliance.
• Prepare regular operational reports, dashboards, and performance reviews for management and clients.
• Identify operational inefficiencies and recommend improvements to processes, tools, and resource allocation.
• Support the implementation of standardized operating procedures and quality-control practices. 6. Health, Safety, Quality, and Compliance
• Ensure that all network operations comply with applicable technical standards, client requirements, and company procedures.
• Promote compliance with health and safety rules and occupational risk prevention requirements during field interventions.
• Ensure that teams use appropriate personal protective equipment (PPE) and follow safe working practices.
• Coordinate with relevant stakeholders to address operational risks, quality issues, and regulatory requirements. Qualifications and Requirements
• Bachelor’s degree or equivalent qualification in Telecommunications Engineering, Network Engineering, Computer Science, Electrical Engineering, or a related field.
• Proven experience in telecommunications network operations, preferably in FTTH deployment, maintenance, or service assurance.
• Strong technical knowledge of FTTH architecture, fiber-optic infrastructure, optical distribution networks, and fiber-optic testing.
• Experience managing technical teams, field operations, subcontractors, and multiple operational activities.
• Solid understanding of network troubleshooting, incident management, preventive maintenance, and fault resolution.
• Familiarity with network monitoring tools, operational reporting, KPIs, and SLA management.
• Knowledge of fiber-optic testing equipment, such as OTDRs and optical power meters, is an advantage.
• Strong organizational, analytical, problem-solving, and decision-making skills.
• Excellent communication and stakeholder-management abilities.
• Ability to work on-site in Rabat and coordinate field operations as required.
• Fluency in French is required; proficiency in English and/or Spanish is an advantage. Preferred Qualifications
• Previous experience working with major telecommunications operators or FTTH infrastructure contractors in Morocco.
• Knowledge of Moroccan telecommunications infrastructure requirements and relevant regulatory frameworks.
• Experience managing large-scale FTTH maintenance or network deployment projects.
• Familiarity with mobile network infrastructure and telecommunications network performance optimization.
• Knowledge of occupational health and safety practices applicable to telecommunications field operations. Key Competencies
• Leadership and team development
• FTTH network operations and technical expertise
• Incident management and problem-solving
• Operational planning and resource management
• Performance monitoring and reporting
• Client relationship and stakeholder management
• Quality assurance and continuous improvement
• Health, safety, and regulatory compliance

How to Apply
Interested candidates are invited to submit their CV, highlighting their relevant experience in FTTH network operations, telecommunications infrastructure, and technical team management.