Customer Service Intern
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Location:
Morocco (Casablanca) Reports to: CS Supervisor / Team Leader Employment Type: Internship (3 months) Headcount: 6 interns
About the Role
We are hiring Customer Service Interns to handle basic and controlled CS activities under the supervision of the Supervisor and Team Leaders. This role offers learning and growth opportunities, with potential for further career development. Internship Structure: Training → Learning (monitored) → Controlled independent handling by TLs
Key Responsibilities
• Address verification & No waybill parcels;
• Outbound calls;
• WhatsApp (Delivery notifications);
• Hubs requests follow-up for basic cases;
• Data entry and Excel/Google Sheet updates. Requirements
•
Education:
Bac+2 or above, any field;
• Attitude & motivation: Positive, proactive, responsible, genuinely willing to learn;
• Learning & adaptability: Quick learner, adapt to new tasks, accept feedback;
• Communication: Good professional communication, verbal and written;
• Languages:
• Arabic: Fluent (working language);
• French: Intermediate (verbal and written);
• Professional behavior: Respect procedures, hierarchy, confidentiality, teamwork;
• Discipline & reliability: Punctual, organized, responsible, committed;
• Customer orientation: Professional and respectful with customers and internal teams;
• Work capacity: Work under pressure, multitask, consistent with repetitive activities;
• Computer
skills:
Basic computer skills, especially Excel and office tool
What We Offer
• Internship allowance (if applicable);
• Hands-on learning in international logistics CS;
• Opportunity for full-time conversion based on performance;
• Multicultural work environment.
How to Apply
Please send your CV to: amal.barbach@speedaf.com Email subject line: “Application – CS Intern – [Your Name]”
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